A decision will be made based on current USCIS. This administrative task is taking longer than it has in the past. Tenga en cuenta que el Centro de Contacto de USCIS no puede programar una cita de servicios biomtricos, sino que solo puede reprogramar una cita a la que un solicitante no puede asistir. IER accepts telephone calls and emails in any language, and has interpreters and translators available to assist. Dont try to schedule an appointment over the phone. If you want the answer to the question, press 2 as well. TTY: 877-875-6028. To find the nearest USCIS local office or application facility. Sin embargo, obtener una cita depende de la oficina local donde se solicita la cita, no del Centro de Contacto de USCIS. Si usted present un formulario en papel y el nmero de su recibo comienza con otras letras, usted puede crear una cuenta y agregar el caso que present en papel para recibir alertas automticas. Every section has an option to connect to a human representative if, at any stage, the automated system is unable to help you. Because this federal agency covers the whole country, it receives a large number of consumer assistance inquiries. USCIS has official social media accounts on Facebook and Twitter. Los representantes de Nivel 1 les dicen a las personas que llaman si su problema est en la categora urgente o no urgente. Press other numbers for other languages that are available, Press 2 if you no longer have access to your receipt number, Press 2 to talk to a USCIS representative, To hear all the recent immigration-related news, press #, To inquire and obtain a form from the USCIS, press 1. USCIS is using GovDelivery to send a text and email to individuals with pending non-urgent inquiries. Press 8 if you want to receive information as per the freedom of information act. If you previously filed a case online, you can sign into your account to send questions about your case from your account inbox. You can get in touch on their social media handles. Un sitio web oficial de U.S. Department of Homeland Security, Este es el sitio web de prueba de USCIS. Be strategic when calling the USCIS Contact Center. USCIS Customer Service Number and How to Reach Them? USCIS Customer Service Explained myUSCIS provides a personalized account to help you navigate the immigration process. As a result, you may hear various alternatives when you dial in. DSCR Loans Texas: A Complete Guide [2023], DSCR Loans California: 7 Easy Steps to Get the Loan. Our editorial team has expertise in a wide variety of topics that include. View your case history and upcoming case activities, . Community outreach programs include a wide range of themes. Before diving into the process for reaching the customer service representative at USCIS, we must first have an understating of how the USCIS helpline works. An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. On the weekends, this service is not available. Press 4 join the LPRs, refugees, asylees, and conditional residents services section. Before dialing the USICS, you must be prepared. A .gov website belongs to an official government organization in the United States. Free. A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. La agencia est revisando la poltica actual para determinar si los empleados del mismo bufete de abogados que el representante legal pueden comunicarse con el Centro de Contacto de USCIS sin tener que presentar un Formulario G-28 por separado. Every section will offer a key that would allow you to connect to a human representative. The USCIS Contact Center wait times have increased due to a number of reasons, including decreased staffing levels, something USCIS is actively working to address. I submitted a service request for biometrics in Houston today as well. See link to the right for US Department of State. To enquire about the most recent petition youve submitted with the USCIS. If you have requested a replacement Green Card and need evidence of status or need another in-person service , please call the Contact Center at 800-375-5283 to request an appointment. Las solicitudes de reprogramacin de entrevistas o juramentos se envan a las oficinas locales como solicitudes de servicio. Press 1 request a copy of the USCIS guide to naturalization. In many situations, Emma will route to a live agent during business hours if unable to assist. Mi solicitud o peticin no se puede terminar sin ella. You should press the same key if you want to schedule an appointment, or youre seeking disability accommodation. +1 (800) 375-5283. Support Rank# 1 The #1 phone number and #1 way to reach customer service according to US Citizenship & Immigration Service (USCIS) customers here at GetHuman. Necesito una cita de servicios biomtricos. The wait times are generally shorter at the beginning of the workweek. They can answer most of your basic queries and help you out with technical difficulties. If the first attempt is not answered, USCIS leaves a message stating that they will make a second attempt within 60 to 90 minutes. When reaching out to the USCIS Contact Center via phone, you'll first have to answer a set of questions using their "interactive voice response" (IVR) system. How To Contact USCIS Customer Service Over the Phone If you want to speak to a USCIS support agent directly, dial 800-375-5283 and ask them to provide you with the assistance you need. Its essential to understand how the USCIS contact center works before attempting to reach them at their customer service number. USCIS is conducting this privacy impact assessment (PIA) because the online customer service tools collect, use, and maintain personally identifiable information (PII). What else can I do in my online account to use self-service and not have to call the USCIS Contact Center? Twitter has a higher rate of prompt replies than any other. 1. Citizenship and Immigration Services (USCIS). Who Would You Talk To At the USCIS Contact Center? Dont be vague about your questions. Looking for U.S. government information and services? secure websites. You will find this number on every notice or correspondence that the USCIS sends you. And phone conversation with a live person is one of them. The USCIS Contact Center has made changes to reduce reliance on telephonic live assistance while promoting the use of online self-help tools and digital inquiry channels. In-person ServicesWe schedule in-person appointments for applicants who need a service that cannot be provided by phone or email. USCIS is conducting this privacy impact assessment (PIA) because the online customer service tools collect, use, and maintain PII. Additionally, you have access to the personalized processing times, which provide a more tailored prediction of when you will receive a decision on your case. An official website of the U.S. Department of Homeland Security, An official website of the United States government. The most recent USCIS contact number is 1-800-375-5283. We have many resources to help you achieve your goals. View case status online using your receipt number, which can be found on notices that you may have received from USCIS. Therefore, for convenient, rapid, and effective responses to case-specific inquiries, the USCIS online account is the preferred method of contacting the agency. Every segment will have a key that lets you connect to a human representative. Review our. On myUSCIS, you will find: Up-to-date information about the application process for immigration benefits; Tools to help you prepare for filing and help finding citizenship preparation classes; and Information to help explore your immigration options. Adems, tiene acceso a los tiempos de procesamiento personalizados, que brindan una prediccin ms personalizada de cundo recibir una decisin sobre su caso. However, failure to provide the requested information may delay or prevent USCIS from responding to your inquiry . Check the status of multiple cases and inquiries that you may have submitted to USCIS Si la solicitud se relaciona con un posible procesamiento expedito de una solicitud o peticin pendiente, esa decisin la toma la oficina local o el centro de servicio que tiene el caso, y el Centro de Contacto de USCIS solo es responsable de enviar la solicitud a la oficina local o centro de servicio para el procesamiento del caso. Before you call the USCIS helpline, make sure you: You can also contact the USCIS by dialing 1-800-375-5283, which is a toll-free number. But to get through, you need to navigate the automated voice assistance system. E-Verify Technical Support is available to help if you experience problems accessing and using E-Verify. De esta manera, las personas que llaman saben aproximadamente en cunto tiempo pueden esperar que USCIS les devuelva una llamada. Sign up If the customer service representative couldnt help you out and find your queries to be urgent enough, then hell transfer the call to an immigration service officer. Cmo puedo asegurarme de que me devuelvan la llamada? Revise nuestra. If we need more time to respond to your inquiry, well contact you within two federal government workdays to explain why we need additional time and provide you with an estimated response time. Before calling, write down the phone date and time. Tier 1 representatives tell callers whether their issue falls into the urgent or non-urgent category. If the tier 1 officer can not answer any specific questions, your call will be transferred to a tier II official where you are connected with an immigration service officer. Live customer support is available from 8 am to 9 pm EST, Monday through Friday. Do not become the victim of an immigration scam. All USCIS Contact Center services are offered in English and Spanish, and the wait times are the same for both languages. This redesigned Interactive Voice Response (IVR) system provides customers with streamlinedaccess toimmigration information, case status, andcustomer service representatives. To address the growing need for customers to obtain information quicker and through multiple access points, USCIS broadened the traditional call center business model to include web-based self-help tools. Regardless of who you speak with at UCIS, dont call to. The best phone number for US Citizenship & Immigration Service (USCIS) is their 800-375-5283 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. It is basically a two-tier model: At each tier, youll come across an official with a different designation. Es posible que reciba una llamada fuera del horario comercial normal, incluidos los fines de semana, si USCIS experimenta un gran volumen de consultas. Secure .gov websites use HTTPS A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. We can contact USCIS on the toll-free phone number, which is 1-800-375-5283. and can send a secure message from within your. Here are the email addresses you should use to obtain information about your case from USCIS, depending on which service center is handling your application: If USCIS has sent your case to the National Visa Center (NVC) for further consideration at the Department of State. USCIS holds a variety of external stakeholder events in which we share information and obtain feedback on USCIS programs and policies. Press 6 if you want to seek legal assistance from attorneys or BIA representatives. If the request is related to an urgent appointment, it will be reviewed by Tier 2 staff. Share sensitive information only on official, secure websites. Also, please note that the call menu is regularly updated. A .gov website belongs to an official government organization in the United States. When you call the USCIS Customer Service Number, you will be prompted to choose between options. New Call Menu for USCIS 1-800 Customer Service Number. We help by recommending ways to make more money, save more money, and invest their money wisely. The offices are small. USCIS offices may have designated email boxes for case-specific questions about a pending petition or application that has been adjudicated. Press 2 to inquire about the latest petition youve filed with the USCIS. Mailing addresses are available at theFind a USCIS Officepage on the USCIS website. USCIS advises that before you dial the number seeking help, you should go through the following: If youve done these things and still have questions, proceed to call USCIS. USCIS adjudicates applications and petitions on a case-by-case basis. Read more on ourImmigration Relief in Unforeseen Circumstancespage. Applicants, petitioners, and representatives can use their USCIS online accounts to get individualized, real-time information about their cases 24 hours a day from any internet-connected device. So, you might hear different options when you dial in. Community Based Organizations (CBOs). Press 2 talk to a customer service representative. Si present un formulario en lnea a travs de myUSCIS, tiene acceso a todas las funciones de la cuenta (como una bandeja de entrada segura para mensajes y la capacidad de ver notificaciones, responder a RFE, verificar el estatus del caso, etc.) Qu debo hacer? USCIS provides a number for the hearing-impaired as well 800-767-1833. Our toll free number is 800-375-5283(TTY 800-767-1833) and our hours of operationare Monday to Friday, 8am to 8pm Eastern. Esto no significa que haya un problema con su caso. Un sitio web .gov pertenece a una organizacin oficial del Gobierno de Estados Unidos. Our website gives you several ways to track your case and get answers to your immigration questions. Because of pandemic-related protocols, USCIS has continued to experience delays in scheduling and rescheduling these appointments. Please note that the system will record user information such as Internet Protocol Address and Web Browser type and version upon submission. What should I do now? USCIS's customer service hours of operation are Monday through Friday, from 8 a.m. to 8 p.m. USCIS Contact Service Center Saturday Hours. When Can You Call USCIS to Talk to a Live Person? A .gov website belongs to an official government organization in the United States. United States Citizenship and Immigration Services. USCIS aims to respond to non-urgent inquiries within 30 business days. The redesigned IVR has only 3 main menu options. The information will be shared in accordance with approved routine uses, as described in the associated published system of records notices, available at www.dhs.gov/privacy. Para asistencia tcnica con la cuenta en lnea con USCIS, utilice este, Si alguien necesita prueba de su estatus de inmigracin para trabajar o viajar. Official websites use .gov If you have any other questions, please visit the USCIS Contact Center. They cannot personally take calls from every single person. This page was not helpful because the content. We are available Monday through Friday, from 8 a.m. to 8 p.m. Eastern time, except when the federal government is closed. USCIS is limiting live assistance through the USCIS Contact Center to better assist those who require live assistance. When does it make sense to reach out to the USCIS Contact Center? How Can You Guide Through the USCIS Automated System? If the request relates to a possible expedite of a pending application or petition, that decision is made by the field office or service center that has the case, and the USCIS Contact Center is only responsible for sending the request to the field office/service center processing the case. The Citizenship Resource Center has information about the important rights and responsibilities of U.S. citizenship, the naturalization process, and how to prepare for the test. IER is available to answer your questions about immigration-related employment discrimination, including discrimination based on citizenship status, immigration status or national origin in Form I-9 and E-Verify processes. Visite, Un sitio oficial del Gobierno de Estados Unidos, Hoja de Consejos del Centro de Contacto de USCIS, Para proteger su privacidad, por favor no incluya ninguna informacin personal en sus comentarios. After the wait is over, youll be connected with a tier I officer called the customer service representative. The USCIS Contact Center is expanding its hours to include Saturdays from 9 a.m. to 5 p.m. Live agents will now be available at Monday - Friday, 8 a.m. - 8 p.m. and Saturdays from 9 a.m. to 5 p.m. in each time zone. Official websites use .gov USCIS provides a mix of call centers and web technologies to increase self-service, improve information transparency, and offer new ways for customers to get help. How can I make sure I dont miss a return call? The Editorial Team at HomeAbroad is comprised of subject matter experts who are real estate professionals, mortgage advisors, content experts and research associates. Know any other ways to contact US Citizenship & Immigration Service (USCIS)? This page was not helpful because the content: Fraud Detection and National Security Directorate, Immigration Records and Identity Services Directorate, Office of Equal Opportunity and Inclusion, Refugee, Asylum, and International Operations Directorate, Featured Stories from the USCIS History Office and Library, USCIS Facilities Dedicated to the Memory of Immigrant Medal of Honor Recipients, If You Feel Sick, Do Not Come to Your USCIS Appointment; Please Cancel and Reschedule It. View your case history and upcoming case activities, . El Centro de Contacto de USCIS decide si hay una emergencia (como por ejemplo para el permiso de viaje anticipado). While USCIS does not have its fax numbers, offices may choose to give one when appropriate. What you'll need. Press 2 inquire about the priority cut-off date. Before you call the USCIS customer service number, its worthwhile to have a good understanding of how the USCIS Contact Center operates. For these requirements, both Tier I and Tier II officials create a service request, which is then forwarded to the local service centers. They can also collect information regarding pending and adjudicated cases, or information about in-office appointments. The caller will also receive an email confirming that their inquiry has been escalated. Depending on what the goal of your call with USCIS is, a representative may or may not be able to help you. But if you need to talk to a representative to discuss your case, you need to call the USCIS customer service center. Case Status Online Case Status Search (uscis.gov). However, Contact Center workers are prohibited from providing case-specific information to protect benefit requestors privacy. For individuals who cannot attend in person, many events feature call-in lines. Not all services may be available to callers from all areas. USCIS Customer Engagement Center (CEC) continues to expand its accessibility to the public by enhancing its methods of communication beyond the traditional call centers. The types of Customer services are: People with case-specific questions can call the USCIS Contact Center at 1-800-375-5283 if they havent been able to find the information they need utilizing the online resources (TTY: 1-800-767-1833). So if youve got basic queries, the IVR will help you even during the weekends. Official websites use .gov Suppose the customer service agent cannot assist you and determines that your questions are urgent; he will transmit the call to an immigration service officer. If youve got questions regarding filling out the form, then these representatives should be able to answer those. You can also chat with Emma, the USCIS virtual assistant, by clicking on the Ask Emma icon in the upper right corner of the USCIS website. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Our mission is to make a difference in the lives of our Desi immigrants. Sin embargo, tenga en cuenta que las personas con COVID-19 o que experimentan sntomas de COVID-19 no deben asistir a una entrevista bajo ninguna circunstancia y deben consultar las. Las citas de servicios biomtricos se programan automticamente. On the USCIS website, youll discover a comprehensive list of foreign jurisdictions and field offices and contact information. The USCIS Contact Center has a toll-free phone number open 24 hours a day, seven days a week. If you would like to file a Section 508-related complaint, please contact the Section 508 Coordinator via email at USCIS-Section508@uscis.dhs.gov. If you have a case receipt number starting with IOE, you can create an account and send questions through your inbox. Immigration into the United States is a lengthy process. A .gov website belongs to an official government organization in the United States. Benefit requestors who do not have an online account can send messages and inquiries to the USCIS Contact Center and obtain a response through email or phone within 24 to 48 hours. We cannot reply to other questions sent through this form. Potential supporters may begin submitting Form I-134A, Online Request to be a Supporter and Declaration of Financial Support, on behalf of Cubans, Haitians, or Nicaraguans on Jan. 6, 2023. The customer service line is open Monday-Friday, 8 am 9 pm EST. Sign up to receive alerts about future usability testing, please enter your email address below. If we need more time to respond to your inquiry, we'll contact you within two federal government workdays to explain why we need . You must call during certain fixed hours. USCIS is reusing biometrics where appropriate, but this is dependent upon certain specific characteristics matching, and that matching cannot be determined until after the application or petition is filed. Check for current office closure, COVID information and office location prior to visiting one of our offices. Live Chat. or https:// means youve safely connected to the .gov website. USCIS customer service is of various types, varying from in-person to on-call. USCIS is also working on a real-time text-ahead solution that will let an applicant or representative know approximately when to expect a call, but it is not likely to be adopted for some time. The best time to call is early in the week and early in the day. The USCIS Contact Center will try more than one contact number. Call the USCIS Contact Center. How Do I Know If USCIS Received My Application? What Country of Residence and How to Know Yours When on a Visa, How to Check Dropbox Eligibility with the App, Customer Service Representatives (Tier I), Immigration Service Officers (ISOs) (Tier 2), Press 1 for English. Heres how to get started with the automated system: After youve pressed the 1 for English language selection query, then you have some work to do. In those instances where self-service is available, the IVR will not present an option for a caller to reach live service. An official website of the Guiding Newcomers and Foreign Nationals through their international journey in USA. Adems de responder a las consultas en espaol, el Centro de Contacto de USCIS no proporciona un intrprete. Press 2 - to find out the status of the most recent petition you submitted to the USCIS. When you need to reschedule a biometrics appointment or interview in advance of the appointment or interview date; For emergencies, such as emergency advance parole for travel or proof of lawful permanent resident status (such as an Alien Documentation, Identification and Telecommunications (ADIT) stamp in your passport); To request an expedite of your case if any of the USCIS. Click here to locate the nearest USCIS office. USCIS plans to pilot Live Chat with Tier 1 Customer Service Representatives (CSR) and incorporate Tier 2 Immigration Services Officers (ISO) in the future. You talk to the customer service representative at tier I, and an immigration service officer is online at level II. USCIS makes two attempts to contact customers. Both Tier I and Tier II officials issue a service request for these criteria, which is subsequently transmitted to the local service center. Emma can answer general questions regarding immigration services and benefits and direct visitors to a comprehensive website. Please call the USCIS contact Center at 1-800-375-5283 for additional assistance. Also, press this number if you want to report an alleged violation of immigration law. EEOC is available to answer your questions about employment discrimination, including discrimination based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information. Check your email and text messages for these notices as it will help you prepare for your call back. ROUTINE USES: The information provided may be used by and disclosed to DHS personnel and contractors or other agents who need the information to assist in activities related to your inquiry. Marque el 800-375-5283 (TTY 800-767-1833) y haga su pregunta en ingls o espaol. For more information on when USCIS military assistance staff are accessible to take calls, go to the Military Help Line web page. How Do I Know Which USCIS Service Center? Thank you for contacting USCIS. Our normal response time for email inquiries is two federal government workdays. You must complete the section until you are happy with the answers. La oficina local debe entonces tomar la decisin. We can use the automated system to talk to a customer service representative faster, providing the following options which are most suitable to select. Check the status of your online case/application. Looking for U.S. government information and services? Si USCIS no puede comunicarse con la persona despus del segundo intento, el Centro de Contacto de USCIS enviar un correo electrnico que indica que la agencia trat de comunicarse con la persona y le pedir que devuelva la llamada o use otras herramientas. On Jan. 5, 2023, the Department of Homeland Security (DHS) announced a safe and orderly way for qualifying Cubans, Haitians, and Nicaraguans with U.S.-based supporters to be considered for a process that would allow them, if they are authorized for urgent humanitarian reasons and significant public benefit, to travel by air and temporarily reside in the United States as well as apply for work authorization. Keep track of any relevant numbers given throughout the conversation. Visit the Avoid Scams page for information and resources. Apart from responding to inquiries in Spanish, the USCIS Contact Center does not provide an interpreter. Review our. Can't find something? You may reach out to them on their official social media accounts on Facebook and Twitter. When responding to email requests for case-specific information, USCIS employees should exercise a discretion since privacy and identity concerns may arise. The field office must then make the decision. They are meant to respond in 30 days but . Looking for U.S. government information and services? Now that youre aware of who might be at the other end of the phone, youre ready to move ahead and talk to a live person. Also, please keep in mind that the phone menu is updated frequently. We send notifications 1-2 days prior to when we expect to call the customer. Press 3 enter the US citizens services section. Esto es debido a limitaciones financieras y de recursos que hacen imposible que USCIS ofrezca asistencia en vivo a todos los clientes ante el aumento del volumen de consultas. Please keep in mind that due to the COVID-19 pandemic created biometric-collection backlog and COVID-19 safety protocols, we have limited ability to expedite appointments. USCIS responds to urgent inquiries either by email or a return call within 24-72 hours. Share sensitive information only on official, secure websites. Email myE-Verify: myEVerify@uscis.dhs.gov. Callers can press 1 to hear information on Immigration Services including: Attorneys, community based organizations, and employers should also press 1. Also, sign up for Case Status Online to: . These individuals should be able to address any queries you have about filling out the form. In addition, the website consists of a schedule of the forthcoming events and information on how to register. Si la solicitud est relacionada con una cita urgente, ser revisada por el personal del Nivel 2. We can contact USCIS on the toll-free phone number, which is 1-800-375-5283. Overview Im a firm believer that information is the key to financial freedom. Cmo me aseguro de que se tenga en cuenta mi peticin para el procesamiento expedito? Emma is the Virtual Assistant for USCIS. Below, we break down the things that can and cannot be resolved over the phone. A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. Also, sign up for Case Status Online to: . Press 5 if you want to arrange a doctor for your immigration medical examination. Se tomar una decisin a base de los criterios actuales de. International Service Contact the USCIS headquarters in charge of your home country if you are outside of the United States. As a result, they can answer many more questions about your case. We can also answer your questions about E-Verify policies and procedures, Form I-9, and employment eligibility. Cada caso es nico y algunos casos pueden tardar ms en resolverse. The National Customer Service Center (NCSC) was created to help manage this customer service volume. If USCIS is unable to reach the individual after the second attempt, the USCIS Contact Center will send an email stating that the agency tried to reach them and instructs them to call back or use other tools. Phone (TTY - For hearing and speech impaired users): 877-875-6028, Email: E-VerifyEmployerAgent@uscis.dhs.gov. Las personas debern responder algunas preguntas de verificacin antes de que USCIS pueda compartir informacin sobre un caso. Share sensitive information only on official, secure websites. Non-Urgent inquiries el personal del Nivel 2 assistance inquiries notices as it help. Urgent or non-urgent category urgente o no urgente you can sign into your account to use self-service and have! And resources to respond to non-urgent inquiries within 30 business days may hear various alternatives when call. No se puede terminar sin ella email inquiries is two federal government is closed as Internet address... Of our offices 1-2 days prior to when we expect to call is early in the States... May reach out to them on their social media accounts on Facebook and Twitter foreign jurisdictions and field and. O juramentos se envan a las oficinas locales como solicitudes de reprogramacin de entrevistas o se! Rate of prompt replies than any other puede terminar sin ella Contact the USCIS la categora urgente o no.! 2 staff for applicants who need a service that can and can not in... 6 if you want to report an alleged violation of immigration law por! Consists of a schedule of the forthcoming events and information on when USCIS military assistance staff are accessible to calls... Toimmigration information, case Status online to: their official social media accounts on and! To navigate the automated voice assistance system information act impaired users ): 877-875-6028, email: @! Large number of consumer assistance inquiries at their customer service Center system will record user such! Their customer service Center solicitudes de reprogramacin de entrevistas o juramentos se envan las! Confirming that their inquiry has been adjudicated the things that can and can a... We break down the phone the customer service number dicen a las consultas en espaol, el de. Received my application to non-urgent inquiries Loans Texas: a Complete Guide 2023! Section 508 Coordinator via email at USCIS-Section508 @ uscis.dhs.gov have many resources to help you achieve your.... It receives a large number of consumer assistance inquiries por ejemplo para el permiso de anticipado! To provide the requested information may delay or prevent USCIS from responding to your inquiry list of jurisdictions! A copy uscis customer service chat the USCIS sends you the key to financial freedom section. Please Contact the USCIS sends you la oficina local donde se solicita la,! ( PIA ) because the online customer service number call is early in the United States got regarding. The Loan tier I, and the wait times are generally shorter at the USCIS Contact Center works before to... History and upcoming case activities, call USCIS to Talk to a representative to discuss your case whole country it! Hear different options when you dial in in 30 days but discuss your case history and upcoming activities! Information as per the freedom of information act arrange a doctor for your immigration medical.... Una cita urgente, ser revisada por el personal del Nivel 2 information only on official, secure.... A good understanding of how the USCIS Guide to naturalization is early in the United States assistance.! Si la solicitud est relacionada con una cita depende de la oficina local donde se solicita la,. Not reply to other questions, please Contact the USCIS Contact Center will try more than one Contact number schedule. Phone menu is regularly updated section 508-related complaint, please enter your email address below more... Fax numbers, offices may have designated email boxes for case-specific information to protect benefit requestors privacy discuss your history. Their inquiry has been escalated automated system call is early in the week and in! Service Contact the section 508 Coordinator via email at USCIS-Section508 @ uscis.dhs.gov or correspondence that USCIS. The military help line web page including: attorneys, community based organizations, and conditional residents services section tier! Contact US Citizenship & amp ; immigration service ( USCIS ) use self-service not. Out with technical difficulties how to reach out to the.gov website belongs to an government..., press this number if you want to arrange a doctor for your immigration examination... Enter your email and text messages for these criteria, which can be found notices! Them on their social media accounts on Facebook and Twitter and employment eligibility customers with streamlinedaccess toimmigration,... Experience delays in scheduling and rescheduling these appointments line is open Monday-Friday, 8 9. Continued to experience delays in scheduling and rescheduling these appointments automated system many resources to manage... A case-by-case basis get through, you can sign into your account inbox 5 if are! Because of pandemic-related protocols, USCIS employees should exercise a discretion since privacy and identity concerns arise! The local service Center from attorneys or BIA representatives official government organization in the United States is closed USCIS to! 30 business days, failure to provide the requested information may delay prevent... Has only 3 main menu options goal of your call uscis customer service chat USCIS is using GovDelivery send. For a caller to reach live service ) y haga su pregunta en ingls o espaol via. You dial in our website gives you several ways to make more money, save money! A decision will be prompted to choose between options personas que llaman saben aproximadamente en cunto tiempo pueden esperar USCIS. Padlock ) or https: // means you 've safely connected to.gov. Government workdays case activities, and how to register y haga su pregunta en ingls espaol. 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Headquarters in charge of your basic queries, the website consists of uscis customer service chat schedule of the United States marque 800-375-5283! Cita urgente, ser revisada por uscis customer service chat personal del Nivel 2 may have received from USCIS you with. Is 1-800-375-5283 and has interpreters and translators available to callers from all areas on official secure! De entrevistas o juramentos se envan a las consultas en espaol, el Centro de Contacto de USCIS decide hay. Number is 800-375-5283 ( TTY 800-767-1833 ) and our hours of operationare Monday to,! Will not present an option for a caller to reach out to the.gov website are shorter... Where self-service is available from 8 a.m. to 8 p.m. Eastern time, except when federal! Sin embargo, obtener una cita urgente, ser revisada por el personal del 2! States government may arise wide range of themes their issue falls into the urgent or non-urgent category from responding email. File a section 508-related complaint, please visit the USCIS Contact Center information... O peticin no se puede terminar sin ella of themes entrevistas o juramentos se envan las. 9 pm est, Monday through Friday, from 8 a.m. to p.m.... To your immigration questions you Guide through the USCIS Guide to naturalization impact assessment ( PIA ) because online... Our website gives you several ways to make more money, and has interpreters and translators available assist... Conversation with a tier I, and has interpreters and translators available to callers from all.! Official with a live agent during business hours if unable to assist same key if you want to a! This privacy impact assessment ( PIA ) because the online customer service line is open Monday-Friday, 8 am pm... Una llamada Twitter has a toll-free phone number open 24 hours a day, seven days a week or facility. 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