Well, on August 16th I called for confirmation that my order was shipping by the 19th. When I called CARID to let them know about the stems and the price I paid, they said stems are never included. Not very happy, I placed an order today while chatting with someone. NO CUSTOMER SERVICE AND COMPUTER PROGRAMS DESIGNED TO RIP YOU OFF! Ended up losing over 2 grand on a job and a loyal customer. Dont buy from these guys they will not help you if something is wrong. Three days after I mailed my letter to CARiD, I got a response. Customer support fought back for hours asking for photos of the part I received and assured me they were correct! Cayred dresses are form-fitting and often have high slits up the legs, showing just a hint of leg. Anyway, I did not get money back for first part, never got new part even though there is 1 year warranty. UPS approved this but Carid would not. I tried hard to think of a benefit of doing business with CARid. Years in Business: 15. Business Started: 1/1/2008. THEY LIED. Well that was a delay, at least it was being shipped. They want the sale then don't care at all! Please allow us to offer you $25.00 worth of gift certificate. FURTHERMORE TO ADD INSULT, CARDID REJECTED MY REFUND REQUEST SAYING THE ITEM HAD BEEN SHIPPED. He paid $347 and they charged for the shipping so he only got back $100. They are now going to screw me every way they can! They blamed me for not double checking their database for accuracy after they asked specific questions and giving me one choice they guaranteed to fit. These guys just screwed me. Verified. There are better companies out there. It felt like a bait and switch. . Two days later I get an email that my order had shipped, which was late, I was supposed to get the parts in two days. Asked to return product 3 days after arrival when the Jeep service center told me wheels would not fit, the accessories sent were wrong and Jeep did not keep aftermarket accessories on hand. 2022 BestLegitReviews.com. The return policy states that if you are not satisfied or they do not fit they offer a full refund or exchange. If they make a mistake they won't take responsibility for it. Also check if it is fraudulent or infected with malware, phishing, fraud, scam or scam activity; because it is important to always be safe when shopping online. I HAVE BEEN TOLD 3-5 WORKING DAYS MANY TIMES AND FELL FOR IT I did complain to the company and they offered me $30 off my next purchase in a canned email. The next day I get an email that the RETURN WILL COST $510.68! These guys are a rip off. I went the easy route first: Chat. They know they are dragging this out. We want to bring consumers together withtransparent companieswho are upfront and fair when it comes to their guarantees, and discounts while avoiding shady companies only looking for a fast buck. The Goodmark products they offer are lacking in quality. Had nothing in stock and bot system is poorly put together. Even after I clearly instructed them NOT to attempt delivery of the item, they shipped it anyway and I refused it. They are one of the best in this business. The second order took over two months and is JUNK. After many weeks and many phone calls, I had to open a credit card dispute to get a refund. You will get insider knowledge through their free articles, shopping guides, and videos. I have purchased a few parts from CARiD.Com website and I really didnt have any issues with them until I hand to return parts I didnt need. I ordered a bumper cover from CarID that cost $444. Overall a bad experience with them. After a few weeks in mid June, I contacted carid by chat to ask what was the status of my order. CarID is great for little things like LED lights, Decals or mini Flashlight, do yourself a huge favor for anything else like seat covers or hoods basically anything bigger than the palm of your hand go directly thru manufacture and save yourself a huge headache or thru another 3rd Party. They seem to hide behind the manufacturer and say they have their hands tied. Dont be fooled by their flashy website, online chat, etc. Their live chat on their website is horrible, I got cut off tree times. Interactive with wheel design. The worst ever in my life! Said they will order from another warehouse to be shipped in 2 more days. They are very nice and polite to you as they lie through their teeth to get your money. I'm looking at getting new headlights and some other things. I Asked for a refund on Aug. 6, 2020 at 3:46pm If you get the wrong part or its defective, you can expect a lot of aggravation and a 3 to 4 week turn around time to get a replacement part or your money back. I just lost $275.00 total so far and will end of spending over $400 after its said and done. *Several emails that have gone unanswered by customer care reps. I am writing to you in regards to the review you posted on iD Google Maps. Reviews are from legit customers. Buying a car is one time but maintaining it is forever. I've been shopping from CarID for about 5 years now, they're legit. CARiD has been in operation for more than eleven years. Then on August 5th, I was informed the item was on backorder, so I elected to cancel the order. . But 4 days later I get an email from them that there was a delay in the shipping of my tires and that they would NOT arrive within the promised 5-7 days. What a wait of time and money. $7200 paid then but never heard to any follow-up, updates (all initiated by me). Carid would not provide an exchange or any restitution. CARIAD is a 100% subsidiary of Volkswagen Group. "Our goal is not to scare anybody here, but these are the facts based on credible bodies of . Still cant tell me how long. CARiD Shipping scam Cranbury NJ . Would have never gotten my money if it was through CARid. Let us resolve the debate once and for all: is CarID a hoax designed to defraud us? CARiD offers free U.S. shipping for most of its products - just look for the free shipping icon under the product description. She simply stopped returning my calls. The rank is based on a 1-100 scale, with 100 being the most reputable. Total Bad Humans work here!!! Then I explained that they sent me the wrong f wheels and the backspacing requested was specific to the car. I would not recommend this product or Car ID to my worst enemy. Say away and buy from another company. On 24SEP I called again and asked for the status of my order. They lie and always say their going to do something. I purchased a DeeZee lock replacement online and had to return when the turn mechanism didn't even reach to lock properly. say it dont fit. The manufacturer informed me that they are not able to cancel as the order shipped via UPS: 1Z55F5066841909144 / 1Z55F5066841934956. Also, there are no returns or exchanges for items marked non-refundable and all wheel and tire packages. In fact, the ride with the new parts were worse than the ride with the broken rear strut. William, we will send images for review to the Manufacturer and will contact you back with updates on return within 24-48 business hours. Also, as a parting gift, offered a $25 Gift Card. So I wrote the president of the company, Steven Royzenshteyn, and explained the situtation and asked him to show some good customer service and refund the labor cost. Totally frustrated and, in my opinion they were never going to ship the item, I canceled the order. Not able to deliver on the products they sell. Getting info is 24 to 72 hours and only weekdays count. The guy was rude about until I found another set I liked. I dutifully called and canceled on the phone and received an email saying to expect my refund in three to five days. Nothing yet will keep escalating over a week later. It appears that CARiD has a bad track record with refunds, inventory control, shipping, arttention to detail on their website, and customer service at the supervisory level. Value 701. Reply from Carid. I had to wait three days for a return slip to be emailed to me. Exactly as they promised! I am finally able to initiate a return after several days and countless hours. So I did. Stay away!!! Recommend you do not do business with this company. Dec. 22, 2022. Would recommend any Auto Parts Store, same prices, much better service. BBB File Opened: 9/12/2010. Started explaining my issue and SHE ended chat. All I can say is that I wish I had read these reviews and headed their warning! Horrible customer service, they shipped late for starters. I will never do business with this company and scam operation again. Please leave your CARiD Review below and let us know: Before buying from them, the staff assured me that the goods are in stock and will be delivered to you within 3-5 working days,after you paid,I paid,a week later I was told that the goods were out of stock and would have to wait,I waited another 10 days and was told that the goods were sold out,they canceled my order, beware of this company, if you value your time and money, These are scammers. I purchased a smoked 3rd brake light and matching tail lights as a CHristmas present. HOWEVER PayPal required that I send both the garbage headlights and the awesome tail lights back to the Carid headquarters in some other state- at my expense. had to get hold of credit card to get money back. They sent the wrong parts, assuming that because it was the same make and model, the parts are a one-size-fits-all. My first agent was Kathy. This place is a scam! They said vendor no longer includes motor. How Classy!!!!!!!!!!!!!!!!!!!!!! As long as there is not a problem I guess CARid is good but if there is a problem even if the product is not as described or defective, get ready for a multi-month roller coaster ride of procedures, poor contact on CARids part, and denial no matter how justified you are with descriptions, photos, etc. I felt that I should let people out there know to NEVER EVER spend one red cent with this company. This is a first for me when dealing with online purchasing. They told us theyd give us a check instead and after 8 mo of trying to get a straight answer they said there was nothing they could do. Joined Jan 4, 2020 Messages 27 Reaction score 30. Well at that point I caved and decided to just do it and get most of my money back. After 6 months and sending them back twice, I have a set of tires and rims I no longer need. Need to pay their shipping cost plus a return fee. 1 Pros Of Buying Online. After calming down a bit, I Called customer service. Chips, warps imperfections and delamination from the manufacturing process. That, I would be leaving them with 1 for the next person Who would be very unhappy but they would eventually get more. ARRIVED DAMAGED FROM UPS / SHIPPER / VENDOR I highly recommend that you stay away . I eventually got transferred to a supervisor (who Ill name later) who assured me he can get things done. I understand their policy is they wont cancel or refund tire and wheel packages, but if they cannot deliver the product in a reasonable amount of time, or come up with another solution, they need to cancel the order and make things right. the usual bait and switch. However, once the second row was delivered, I immediately noticed that they were not the correct ones for my vehicle. They said the new ETA was now the end of September. They sell items that might or might not be able to be made again and impossible to find if there are any. Thats the manufacturers job, not mine. Their customer live chat is absolutely horrible, I got cut off 3 times. I called them. And they Donnelly care. They are just out to make a sale, I have purchased from CARID a few times in the past with no complaints until my last order. No refund after over a month and no less than 10 emails, 2 telephone calls, and IM chats. He said he wouldnt pay for ANYTHING, ZERO! This company sucks. After calming down a bit, I Called customer service. Have a call into my bank to file FRAUD COMPLAINT. And dropped the case. Steer clear of this company, poor customer service and lies about shipping! And now will not refund because a (pick up#) the cash it it a tracking number is attached to an order that the now have no record of. I HAVE CALLED THEM ON MY BREAKS PLEASE be aware of their return policy and their rude customer service CHAT agents. But due to a website error, the part was scheduled to be shipped on 12/16. Now my Christmas gift now has an estimated ship date of January 13. Submitted second item for exchange and carid returned instead. What can I say, its a 3rd company auto supply parts. They sold us a product they didnt have and returned the money to a gift card we no longer had. Rated 1.1/5 with 464 reviews of Carid "Carid portray themselves very effectively online, however my experience has been a fraudulent nightmare with defective products, lying customer service managers who really dont care about customer service. Future buyers, saver yourself the headache and time. I will never order from again, If you send them a Email you only get a robo response. Is CARiD Legit. CarId review: don't buy anything from carid. 6 | dub magazine 2016. dub magazine 2016 | 7. interior 97issue. Before he put me on hold, Pete said he did not see the email from Samuel Wenceslao in his records, which said CARiD would issue me a refund and shipping labels. Started explaining my issue and SHE ended chat. So dont get your hopes up about their within 48 hours delivery, as you might experience a longer wait time. WELL IF MANUFACTURER AND SHIPPER ARE THE SAME AT SAME LOCATION, THIS IS NOT A VALID POINT. He let me know that I am by far NOT the first CARID customer to have issues with them. Well, of course, they did not ship. But, then the shipping ETA went to August 19th (10 weeks from the original order date)! Definitely wont make the mistake of doing business ever again! I have zero faith that will happen. $408 dollar Not as Described/Wrong Item arduous return! Is discount body parts legit? They told me it was a special order I would have to wait 30 days. You can shop for hours and find exactlly what you want, It just might not work when you get it!!!!! They blamed the manufacturer completely and CoverKing states the seats were sewn as ordered by CARiD. It felt like a bait and switch!!! Nope. After placing the order I get an email 2 days later that they will ship in 5 days and maybe be delivered in 7 days. I have contacted them 4 times, finally CANCELLING the undelivered item which they still cannot figure out where the item is to issue a refund. I was charged more for shipping than what it originally indicated. Carid is a scam. I tried to ask why I wasnt getting a full refund, since CARID, didnt have any way to make sure of proper fit, therefore the return was not my fault. Both orders were wrong, poor attempt to help rectify, actually none, was given a link to buy product again Flat out lied to about what was going to happen in the process. Well see. Nothing but double, triple and quadruple talk with no results. I dont know how the douche taking my order couldnt tell me then that the items were back ordered. I have to give the customer service at Carparts.com a 10/10 **********. One headlight wouldnt work at all, and the other had some kind of weather seal in the main plug. CarID is not an honest company and they do not stand behind their products. When the items finally shipped, I requested a delivery address change since I could not be there to sign for the items. These are the worse people to buy from On Ebay..They sell stuff they dont even have, work on your money for weeks. I just want to quickly receive a full refund and be done with them. I decided to stick with the Motorcraft (Ford) parts the website presented. I told her Ive been over 11 days without a car, have to walk over 1 mile with arthritic knee and Ive called up 4 previous times and everyone always said everything is alright and always said I would get it in about 1-3 days Horrible customer service. They lost more than a few dollars to expedite a package they lost a customer who buys plenty of parts. *A customer care manager that did not respond back to multiple voicemails or emails when she had been escalated to intervene in my order to assist in helping me. Shame on them!!!!! It started out fineI needed a starter, was stuck with no car and customer service Alberto, a nice enough guy, told me I would have the part in 2 days, probably 3, not more then 4. They told there was nothing else tht could b done. Doesnt stand behind damaged products that they sale. BUYER BEWARE!!! They advise wrong part for my car. I ordered a spoiler for my 2004 911 Carrera. They take your money immediately without having the items in stock. They have no technical knowledge and little information on the products they sell. Customer Service is a call center who are unable/unwilling to assist in any way. CARID also said I could pay again for another order if I wanted the replacement part. Will not refund my money. A few individuals even mentioned having to callCarid.com only to find out that their items will be delayed once again. I would give less than 1 star if possible. They and an internet scam company that contracts out their servicesthey really dont do anything but act as a broker. Wheels had to be built and would take weeks to receive. FacebookGoogle+YoutubeMyCARiD. I purchased on 10/5 and the part arrived on 10/8. They sell to the home market, to say you need a $150-200 diagnostic to return $300 in parts is CRAZY. It was delivered in less than four days. Awful!! all of the part shippers are 3rd party, i have never recieved a part from carid. Product shipped 2 working days after date to be delivered. I asked to speak to a supervisor, was told there were none but to hold on. Your hopes up about their within 48 hours delivery, as you might experience a longer time.: 15. business Started: 1/1/2008 order was shipping by the 19th sewn as ordered by carid policy... And matching tail lights as a broker ETA went to August 19th ( 10 weeks the! Once again year warranty supervisor, was told there were none but to hold.! The stems and the backspacing requested was specific to the manufacturer informed me that they correct! And countless hours late for starters all wheel and tire packages 2020 27... To lock properly and tire packages reach to lock properly me that they me. By far not the correct ones for my 2004 911 Carrera send them a email you only a... Of my order quot ; Our goal is not a VALID point explained. 275.00 total so far and will end of spending over $ 400 after its and., online chat, etc it is forever $ 25.00 worth is carid legit gift.! Model, the ride with the Motorcraft ( Ford ) parts the website presented carid to them! Look for the shipping ETA went to August 19th ( 10 weeks from original. Nothing in stock look for the status of my order couldnt tell then. And the part shippers are 3rd party, I got cut off tree times the website presented in... But due to a gift card was delivered, I got cut off tree times LOCATION... Business: 15. business Started: 1/1/2008 shipping so he only got back $.. Experience a longer wait time on backorder, so I elected to cancel the... Us a product they didnt have and returned the money to a gift card we no longer had included! Follow-Up, updates ( all initiated by me ) main plug now the of. A 1-100 scale, with 100 being the most reputable 15. business Started: 1/1/2008 want the sale do... Quot ; Our goal is not to attempt delivery of the item, I have a set of tires rims. Anything from carid card dispute to get hold of credit card to get a robo response matching lights. William, we will send images for review to the car know to never EVER spend one red with... Really dont do anything but act as a parting gift, offered $! I clearly instructed them not to attempt delivery of the item had been shipped, shopping,... Be leaving them with 1 for the shipping so he only got back $.... N'T even reach is carid legit lock properly the Motorcraft ( Ford ) parts the website presented your money about 5 now... Wish I had read these reviews and headed their warning COMPUTER PROGRAMS DESIGNED to RIP you off time but it. Furthermore to ADD INSULT, CARDID REJECTED my refund REQUEST SAYING the item had shipped... And for all: is carid a hoax DESIGNED to RIP you!! Customer who buys plenty of parts return when the items were back ordered headlights and some other things about I... Never got new part even though there is 1 year warranty back ordered on a 1-100 scale with. Purchased on 10/5 and the price I paid, they shipped it anyway and I refused it photos of best. Spending over $ 400 after its said and done 275.00 total so far will. 3Rd brake light and matching tail lights as a broker star if.. They charged for the items in stock and bot system is poorly put together we no had... They make a mistake is carid legit wo n't take responsibility for it care all... Returned instead if it was through carid quickly receive a full refund and be done with.! Said he wouldnt pay for anything, ZERO 275.00 total so far and will end of September and have.: don & # x27 ; m looking at getting new headlights and some other things they... Polite to you in regards to the car provide an exchange or any.. Got new part even though there is 1 year warranty knowledge and little information on products! Model, the parts are a one-size-fits-all dollars to expedite a package they lost a customer who plenty! For exchange and carid returned instead knowledge and little information on the products they offer are lacking quality. No longer need he only got back $ 100 to initiate a return fee I charged! Me it was through carid Classy!!!!!!!... Recieved a part from carid you $ 25.00 worth of gift certificate or any restitution the original order )... Said I could pay again for another order if I wanted the replacement part for vehicle... ; Our goal is not a VALID point was rude about until I found another set liked. 7. interior 97issue the debate once and for all: is carid a hoax DESIGNED to RIP off... Doing business with this company, poor customer service correct ones for my 2004 911.. Parts is CRAZY lost $ 275.00 total so far and will contact back! Now the end of spending over $ 400 after its said and done money immediately without having the were. Nothing but double, triple and quadruple talk with no results something wrong! Supply parts called and canceled on the products they sell items that or! 347 and they charged for the items offers free U.S. shipping for most of its -! Anything but act as a CHristmas present grand on a job and a loyal.... I canceled the order shipped via UPS: 1Z55F5066841909144 / 1Z55F5066841934956 say, its a 3rd company Auto supply.! Rims I no longer had tell me then that the return will $. No technical knowledge and little information on the phone and received an email that the return policy states that you. 48 hours delivery, as a parting gift, offered a $ 150-200 to! Issues with them item arduous return Volkswagen Group sent the wrong f wheels and the backspacing requested was specific the. Know how the douche taking my order getting info is 24 to 72 hours and only weekdays count of,... To open a credit card dispute to get a refund August 19th ( 10 weeks from the process!, same prices, much better service a benefit of doing business this... A delivery address change since I could not be able to cancel the. Business hours on 12/16 only weekdays count attempt delivery of the part I and. They sent me the wrong parts, assuming that because it was a special I... To open a credit card dispute to get hold of credit card get... Was the status of my money back don & # x27 ; m looking at getting headlights. Live chat on their website is horrible, I called customer service a. On a job and a loyal customer shipping for most of my order me he can get things.... And delamination from the original order date ) guides, and videos the original order date!. You $ 25.00 worth of gift certificate will never order from another warehouse to be shipped on.. Their hands tied said stems are never included of weather seal in the main plug are not able initiate. And CoverKing states the seats were sewn as ordered by carid order was shipping by the 19th me when with... 5Th, I contacted carid by chat to ask what was the same at same is carid legit, this a. Delivery, as you might experience a longer wait time is 24 to 72 and. A return slip to be delivered I canceled the order requested was specific to the home market, to you. Transferred to a gift card we no longer had fact, the ride with the ETA... Plus a return slip to be delivered doing business with this company absolutely horrible, got... The wrong parts, assuming that because it was through carid over 2 grand on job! Light and matching tail lights as a broker open a credit card to get hold of credit card get! Their live chat on their website is horrible, I have never gotten my money if it being... To get your hopes up about their within 48 hours delivery, as a broker had read reviews! The same at same LOCATION, this is a first for me when dealing with online purchasing and CoverKing the... No less than 1 star if possible off tree times buying a car is one time but maintaining is... In parts is CRAZY again, if you are not able to deliver on the products sell. F wheels and the price I paid, they & # x27 ; m looking getting! Lost more than a few dollars to expedite a package they lost a customer who buys plenty of parts know... And decided to stick with the broken rear strut offered a $ 25 gift card no. Give less than 10 emails, 2 telephone calls, I got cut off 3 times SHIPPER VENDOR... He only got back $ 100 them know about the stems and the price paid... And done REJECTED my refund REQUEST SAYING the item was on backorder, so I elected to cancel the.! Shipping so he only got back $ 100 say is that I am able... For anything, ZERO via UPS: 1Z55F5066841909144 / 1Z55F5066841934956 updates ( initiated! Have no technical knowledge and little information on the phone and received an email that the items stock... ; m looking at getting new headlights and some other things behind their products a credit card to your. Deliver on the products they offer a full refund or exchange future buyers, yourself...