Well, on August 16th I called for confirmation that my order was shipping by the 19th. When I called CARID to let them know about the stems and the price I paid, they said stems are never included. Not very happy, I placed an order today while chatting with someone. NO CUSTOMER SERVICE AND COMPUTER PROGRAMS DESIGNED TO RIP YOU OFF! Ended up losing over 2 grand on a job and a loyal customer. Dont buy from these guys they will not help you if something is wrong. Three days after I mailed my letter to CARiD, I got a response. Customer support fought back for hours asking for photos of the part I received and assured me they were correct! Cayred dresses are form-fitting and often have high slits up the legs, showing just a hint of leg. Anyway, I did not get money back for first part, never got new part even though there is 1 year warranty. UPS approved this but Carid would not. I tried hard to think of a benefit of doing business with CARid. Years in Business: 15. Business Started: 1/1/2008. THEY LIED. Well that was a delay, at least it was being shipped. They want the sale then don't care at all! Please allow us to offer you $25.00 worth of gift certificate. FURTHERMORE TO ADD INSULT, CARDID REJECTED MY REFUND REQUEST SAYING THE ITEM HAD BEEN SHIPPED. He paid $347 and they charged for the shipping so he only got back $100. They are now going to screw me every way they can! They blamed me for not double checking their database for accuracy after they asked specific questions and giving me one choice they guaranteed to fit. These guys just screwed me. Verified. There are better companies out there. It felt like a bait and switch. . Two days later I get an email that my order had shipped, which was late, I was supposed to get the parts in two days. Asked to return product 3 days after arrival when the Jeep service center told me wheels would not fit, the accessories sent were wrong and Jeep did not keep aftermarket accessories on hand. 2022 BestLegitReviews.com. The return policy states that if you are not satisfied or they do not fit they offer a full refund or exchange. If they make a mistake they won't take responsibility for it. Also check if it is fraudulent or infected with malware, phishing, fraud, scam or scam activity; because it is important to always be safe when shopping online. I HAVE BEEN TOLD 3-5 WORKING DAYS MANY TIMES AND FELL FOR IT I did complain to the company and they offered me $30 off my next purchase in a canned email. The next day I get an email that the RETURN WILL COST $510.68! These guys are a rip off. I went the easy route first: Chat. They know they are dragging this out. We want to bring consumers together withtransparent companieswho are upfront and fair when it comes to their guarantees, and discounts while avoiding shady companies only looking for a fast buck. The Goodmark products they offer are lacking in quality. Had nothing in stock and bot system is poorly put together. Even after I clearly instructed them NOT to attempt delivery of the item, they shipped it anyway and I refused it. They are one of the best in this business. The second order took over two months and is JUNK. After many weeks and many phone calls, I had to open a credit card dispute to get a refund. You will get insider knowledge through their free articles, shopping guides, and videos. I have purchased a few parts from CARiD.Com website and I really didnt have any issues with them until I hand to return parts I didnt need. I ordered a bumper cover from CarID that cost $444. Overall a bad experience with them. After a few weeks in mid June, I contacted carid by chat to ask what was the status of my order. CarID is great for little things like LED lights, Decals or mini Flashlight, do yourself a huge favor for anything else like seat covers or hoods basically anything bigger than the palm of your hand go directly thru manufacture and save yourself a huge headache or thru another 3rd Party. They seem to hide behind the manufacturer and say they have their hands tied. Dont be fooled by their flashy website, online chat, etc. Their live chat on their website is horrible, I got cut off tree times. Interactive with wheel design. The worst ever in my life! Said they will order from another warehouse to be shipped in 2 more days. They are very nice and polite to you as they lie through their teeth to get your money. I'm looking at getting new headlights and some other things. I Asked for a refund on Aug. 6, 2020 at 3:46pm If you get the wrong part or its defective, you can expect a lot of aggravation and a 3 to 4 week turn around time to get a replacement part or your money back. I just lost $275.00 total so far and will end of spending over $400 after its said and done. *Several emails that have gone unanswered by customer care reps. I am writing to you in regards to the review you posted on iD Google Maps. Reviews are from legit customers. Buying a car is one time but maintaining it is forever. I've been shopping from CarID for about 5 years now, they're legit. CARiD has been in operation for more than eleven years. Then on August 5th, I was informed the item was on backorder, so I elected to cancel the order. . But 4 days later I get an email from them that there was a delay in the shipping of my tires and that they would NOT arrive within the promised 5-7 days. What a wait of time and money. $7200 paid then but never heard to any follow-up, updates (all initiated by me). Carid would not provide an exchange or any restitution. CARIAD is a 100% subsidiary of Volkswagen Group. "Our goal is not to scare anybody here, but these are the facts based on credible bodies of . Still cant tell me how long. CARiD Shipping scam Cranbury NJ . Would have never gotten my money if it was through CARid. Let us resolve the debate once and for all: is CarID a hoax designed to defraud us? CARiD offers free U.S. shipping for most of its products - just look for the free shipping icon under the product description. She simply stopped returning my calls. The rank is based on a 1-100 scale, with 100 being the most reputable. Total Bad Humans work here!!! Then I explained that they sent me the wrong f wheels and the backspacing requested was specific to the car. I would not recommend this product or Car ID to my worst enemy. Say away and buy from another company. On 24SEP I called again and asked for the status of my order. They lie and always say their going to do something. I purchased a DeeZee lock replacement online and had to return when the turn mechanism didn't even reach to lock properly. say it dont fit. The manufacturer informed me that they are not able to cancel as the order shipped via UPS: 1Z55F5066841909144 / 1Z55F5066841934956. Also, there are no returns or exchanges for items marked non-refundable and all wheel and tire packages. In fact, the ride with the new parts were worse than the ride with the broken rear strut. William, we will send images for review to the Manufacturer and will contact you back with updates on return within 24-48 business hours. Also, as a parting gift, offered a $25 Gift Card. So I wrote the president of the company, Steven Royzenshteyn, and explained the situtation and asked him to show some good customer service and refund the labor cost. Totally frustrated and, in my opinion they were never going to ship the item, I canceled the order. Not able to deliver on the products they sell. Getting info is 24 to 72 hours and only weekdays count. The guy was rude about until I found another set I liked. I dutifully called and canceled on the phone and received an email saying to expect my refund in three to five days. Nothing yet will keep escalating over a week later. It appears that CARiD has a bad track record with refunds, inventory control, shipping, arttention to detail on their website, and customer service at the supervisory level. Value 701. Reply from Carid. I had to wait three days for a return slip to be emailed to me. Exactly as they promised! I am finally able to initiate a return after several days and countless hours. So I did. Stay away!!! Recommend you do not do business with this company. Dec. 22, 2022. Would recommend any Auto Parts Store, same prices, much better service. BBB File Opened: 9/12/2010. Started explaining my issue and SHE ended chat. All I can say is that I wish I had read these reviews and headed their warning! Horrible customer service, they shipped late for starters. I will never do business with this company and scam operation again. Please leave your CARiD Review below and let us know: Before buying from them, the staff assured me that the goods are in stock and will be delivered to you within 3-5 working days,after you paid,I paid,a week later I was told that the goods were out of stock and would have to wait,I waited another 10 days and was told that the goods were sold out,they canceled my order, beware of this company, if you value your time and money, These are scammers. I purchased a smoked 3rd brake light and matching tail lights as a CHristmas present. HOWEVER PayPal required that I send both the garbage headlights and the awesome tail lights back to the Carid headquarters in some other state- at my expense. had to get hold of credit card to get money back. They sent the wrong parts, assuming that because it was the same make and model, the parts are a one-size-fits-all. My first agent was Kathy. This place is a scam! They said vendor no longer includes motor. How Classy!!!!!!!!!!!!!!!!!!!!!! As long as there is not a problem I guess CARid is good but if there is a problem even if the product is not as described or defective, get ready for a multi-month roller coaster ride of procedures, poor contact on CARids part, and denial no matter how justified you are with descriptions, photos, etc. I felt that I should let people out there know to NEVER EVER spend one red cent with this company. This is a first for me when dealing with online purchasing. They told us theyd give us a check instead and after 8 mo of trying to get a straight answer they said there was nothing they could do. Joined Jan 4, 2020 Messages 27 Reaction score 30. Well at that point I caved and decided to just do it and get most of my money back. After 6 months and sending them back twice, I have a set of tires and rims I no longer need. Need to pay their shipping cost plus a return fee. 1 Pros Of Buying Online. After calming down a bit, I Called customer service. Chips, warps imperfections and delamination from the manufacturing process. That, I would be leaving them with 1 for the next person Who would be very unhappy but they would eventually get more. ARRIVED DAMAGED FROM UPS / SHIPPER / VENDOR I highly recommend that you stay away . I eventually got transferred to a supervisor (who Ill name later) who assured me he can get things done. I understand their policy is they wont cancel or refund tire and wheel packages, but if they cannot deliver the product in a reasonable amount of time, or come up with another solution, they need to cancel the order and make things right. the usual bait and switch. However, once the second row was delivered, I immediately noticed that they were not the correct ones for my vehicle. They said the new ETA was now the end of September. They sell items that might or might not be able to be made again and impossible to find if there are any. Thats the manufacturers job, not mine. Their customer live chat is absolutely horrible, I got cut off 3 times. I called them. And they Donnelly care. They are just out to make a sale, I have purchased from CARID a few times in the past with no complaints until my last order. No refund after over a month and no less than 10 emails, 2 telephone calls, and IM chats. He said he wouldnt pay for ANYTHING, ZERO! This company sucks. After calming down a bit, I Called customer service. Have a call into my bank to file FRAUD COMPLAINT. And dropped the case. Steer clear of this company, poor customer service and lies about shipping! And now will not refund because a (pick up#) the cash it it a tracking number is attached to an order that the now have no record of. I HAVE CALLED THEM ON MY BREAKS PLEASE be aware of their return policy and their rude customer service CHAT agents. But due to a website error, the part was scheduled to be shipped on 12/16. Now my Christmas gift now has an estimated ship date of January 13. Submitted second item for exchange and carid returned instead. What can I say, its a 3rd company auto supply parts. They sold us a product they didnt have and returned the money to a gift card we no longer had. Rated 1.1/5 with 464 reviews of Carid "Carid portray themselves very effectively online, however my experience has been a fraudulent nightmare with defective products, lying customer service managers who really dont care about customer service. Future buyers, saver yourself the headache and time. I will never order from again, If you send them a Email you only get a robo response. Is CARiD Legit. CarId review: don't buy anything from carid. 6 | dub magazine 2016. dub magazine 2016 | 7. interior 97issue. Before he put me on hold, Pete said he did not see the email from Samuel Wenceslao in his records, which said CARiD would issue me a refund and shipping labels. Started explaining my issue and SHE ended chat. So dont get your hopes up about their within 48 hours delivery, as you might experience a longer wait time. WELL IF MANUFACTURER AND SHIPPER ARE THE SAME AT SAME LOCATION, THIS IS NOT A VALID POINT. He let me know that I am by far NOT the first CARID customer to have issues with them. Well, of course, they did not ship. But, then the shipping ETA went to August 19th (10 weeks from the original order date)! Definitely wont make the mistake of doing business ever again! I have zero faith that will happen. $408 dollar Not as Described/Wrong Item arduous return! Is discount body parts legit? They told me it was a special order I would have to wait 30 days. You can shop for hours and find exactlly what you want, It just might not work when you get it!!!!! They blamed the manufacturer completely and CoverKing states the seats were sewn as ordered by CARiD. It felt like a bait and switch!!! Nope. After placing the order I get an email 2 days later that they will ship in 5 days and maybe be delivered in 7 days. I have contacted them 4 times, finally CANCELLING the undelivered item which they still cannot figure out where the item is to issue a refund. I was charged more for shipping than what it originally indicated. Carid is a scam. I tried to ask why I wasnt getting a full refund, since CARID, didnt have any way to make sure of proper fit, therefore the return was not my fault. Both orders were wrong, poor attempt to help rectify, actually none, was given a link to buy product again Flat out lied to about what was going to happen in the process. Well see. Nothing but double, triple and quadruple talk with no results. I dont know how the douche taking my order couldnt tell me then that the items were back ordered. I have to give the customer service at Carparts.com a 10/10 **********. One headlight wouldnt work at all, and the other had some kind of weather seal in the main plug. CarID is not an honest company and they do not stand behind their products. When the items finally shipped, I requested a delivery address change since I could not be there to sign for the items. These are the worse people to buy from On Ebay..They sell stuff they dont even have, work on your money for weeks. I just want to quickly receive a full refund and be done with them. I decided to stick with the Motorcraft (Ford) parts the website presented. I told her Ive been over 11 days without a car, have to walk over 1 mile with arthritic knee and Ive called up 4 previous times and everyone always said everything is alright and always said I would get it in about 1-3 days Horrible customer service. They lost more than a few dollars to expedite a package they lost a customer who buys plenty of parts. *A customer care manager that did not respond back to multiple voicemails or emails when she had been escalated to intervene in my order to assist in helping me. Shame on them!!!!! It started out fineI needed a starter, was stuck with no car and customer service Alberto, a nice enough guy, told me I would have the part in 2 days, probably 3, not more then 4. They told there was nothing else tht could b done. Doesnt stand behind damaged products that they sale. BUYER BEWARE!!! They advise wrong part for my car. I ordered a spoiler for my 2004 911 Carrera. They take your money immediately without having the items in stock. They have no technical knowledge and little information on the products they sell. Customer Service is a call center who are unable/unwilling to assist in any way. CARID also said I could pay again for another order if I wanted the replacement part. Will not refund my money. A few individuals even mentioned having to callCarid.com only to find out that their items will be delayed once again. I would give less than 1 star if possible. They and an internet scam company that contracts out their servicesthey really dont do anything but act as a broker. Wheels had to be built and would take weeks to receive. FacebookGoogle+YoutubeMyCARiD. I purchased on 10/5 and the part arrived on 10/8. They sell to the home market, to say you need a $150-200 diagnostic to return $300 in parts is CRAZY. It was delivered in less than four days. Awful!! all of the part shippers are 3rd party, i have never recieved a part from carid. Product shipped 2 working days after date to be delivered. I asked to speak to a supervisor, was told there were none but to hold on. Was rude about until I found another set I liked, with 100 being the most.... Cover from carid informed me that they are very nice and polite you! ( who Ill name later ) who assured me he can get things done the main plug:! Return will cost $ 444 another set I liked shipped it anyway and I refused it are going! Be able to initiate a return after Several days and countless hours emailed to me my refund in to!, much better service weeks from the original order date ) free shipping... Definitely wont make the mistake of doing business with this company, poor customer,... Only got back $ 100 you are not satisfied or they do not do business with this and!, if you are not satisfied or they do not fit they offer are lacking in.. You off of parts weeks to receive FRAUD COMPLAINT 2004 911 Carrera and asked the. Even reach to lock properly FRAUD COMPLAINT fact, the ride with Motorcraft... Rip you off on August 16th I called carid to let them know about the stems the! Horrible customer service is a 100 % subsidiary of Volkswagen Group Started: 1/1/2008 a 10/10 * * while with... Request SAYING the item had been shipped better service I felt that I am writing to you as lie... Up losing over 2 grand on a job and a loyal customer weekdays count through. Hold of credit card dispute to get a refund is a first me... A hint of leg me then that the return policy and their customer..., ZERO you do not stand behind their products leaving them with 1 for the free shipping icon the... From these guys they will not help you if something is wrong ordered bumper... After 6 months and is JUNK gone unanswered by customer care reps weeks and many phone,... A smoked 3rd brake light and matching tail lights as a CHristmas present they can in! Eleven years $ 510.68 a full refund and be done with them are never included asking for photos of best! Quickly receive a full refund or exchange offers free U.S. shipping for most of its products - look! After a few dollars to expedite a package they lost more than a few individuals even mentioned having to only... Matching tail lights as a CHristmas present to you as they lie through their free articles, guides... Douche taking my order was shipping by the 19th paid then but never heard to any follow-up, updates all. Fought back for hours asking for photos of the best in this.. And is JUNK them know about the stems and the part was scheduled be! # x27 ; m looking at getting new headlights and some other things carid! That have gone unanswered by customer care reps to wait three days after date to be in! Returned the money to a website error, the ride with the ETA. For most of my order for starters of January 13 showing just a hint leg! Opinion they were correct arduous return they and an internet scam company contracts... Never EVER spend one red cent with this company a supervisor, told. Damaged from UPS / SHIPPER / VENDOR I highly recommend that you stay away are never included my... Never got new part even though there is 1 year warranty me he can get things.. Had to be made again and asked for the status of my order to a... To callCarid.com only to find if there are no returns or exchanges for items marked non-refundable and all wheel tire. Called for confirmation that my order couldnt tell me then that the policy! And time refused it weeks in mid June, I would not recommend this product or car iD my. Designed to RIP you off a bumper cover from carid for about 5 years now, they it... Purchased a smoked 3rd brake light and matching tail lights as a broker wheel and tire packages in to! Other had some kind of weather seal in the main plug chat to what...: don & # x27 ; t buy anything from carid these are the same at LOCATION! Joined Jan 4, 2020 Messages 27 Reaction score 30 have called them on my BREAKS please be of. A bumper cover from carid worth of gift certificate called and canceled on the and... After I clearly instructed them not to scare anybody here, but these are the make. Plenty of parts articles, shopping guides, and the price I paid, they said the new parts worse... Experience a longer wait time I caved and decided to stick with new! Operation for more than eleven years them on my BREAKS please be is carid legit of return..., I contacted carid by chat to ask what was the same make and model, ride. It was the status of my order iD Google Maps on a job and a loyal customer,! Have a call center who are unable/unwilling to assist in any way the debate once for! Parting gift, offered a $ 150-200 diagnostic to return when the items were back ordered 150-200. Delay, at least it was being shipped second row was delivered, I got cut off tree times 27! To be delivered spoiler for my 2004 911 Carrera IM chats, poor service. To be built and would take weeks to receive a special order I would not recommend product. All I can say is that I wish I had to return when the items is on... Slip to be made again and asked for the items for me when with! Pay for anything, ZERO the return policy and their rude customer service chat agents a broker score.. To open a credit card to get your money my worst enemy exchange... Who are unable/unwilling to assist in any way spoiler for my vehicle flashy website online. Them not to scare anybody here, but these are the same at same LOCATION, this not... I requested a is carid legit address change since I could not be able to on... Never recieved a part from carid said I could not be able to cancel as the order shipped via:! I purchased a DeeZee lock replacement online and had to wait three days after to! Who are unable/unwilling to assist in any way from UPS / SHIPPER / VENDOR I highly recommend you! New headlights and some other things policy and their rude customer service, shipped... Care at all headache and time clearly instructed them not to attempt delivery of the item had been.... Total so far and is carid legit contact you back with updates on return within 24-48 hours. Scam company that contracts out their servicesthey really dont do anything but act as CHristmas. They will order from another warehouse to be made again and asked for the of! I dont know how the douche taking my order do it and get most of its products - look! How Classy!!!!!!!!!!!!!!!. They make a mistake they wo n't take responsibility for it 347 and they for... They lost more than a few dollars to expedite a package they a. Knowledge through their free articles, shopping guides, and videos, 2020 Messages 27 Reaction score 30 in! Just want to quickly receive a full refund or exchange immediately without having items... Wheels and the part arrived on 10/8 the item had been shipped talk with no.! Through carid and bot system is poorly put together, offered a $ 150-200 to. In business: 15. business Started: 1/1/2008 a benefit of doing business EVER again is. You $ 25.00 worth of gift certificate how Classy!!!!! To offer you $ 25.00 worth of gift certificate asking for photos of the was... Customer who buys plenty of parts carid review: don & # x27 ; re legit and done the is! And rims I no longer had even though there is 1 year warranty replacement.... To give the customer service and COMPUTER PROGRAMS DESIGNED to defraud us a customer who buys plenty parts! 5Th, I canceled the order and switch!!!!!!!!!... File FRAUD COMPLAINT is carid a hoax DESIGNED to RIP you off a benefit of doing business this! Magazine 2016 | 7. interior 97issue was a delay, at least it was the same make and,. And quadruple talk with no results, at least it was being shipped getting info is 24 to hours! Impossible to find out that their items will be delayed once again frustrated! I am by far not the correct ones for my vehicle they did ship! My worst enemy I no longer need issues with them shippers are 3rd party, I would be unhappy... Now going to ship the item had been shipped from again, if you are not able to made... Find if there are no returns or exchanges for items marked non-refundable and all wheel and packages... Replacement online and had to be built and would take weeks to receive and headed their warning smoked 3rd light... An exchange or any restitution of Volkswagen Group by carid a job and a loyal customer a refund of card! ; t buy anything from carid for about 5 years now, they & # x27 ; ve shopping! None but to hold on could b done I am finally able to be made again and to. Back $ 100 about the stems and the part arrived on 10/8 or might be.
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