Who wants to wear shoes with no insoles anyway? Meticulous inspection Your item is carefully inspected inside and out to make sure it's authentic and matches the listing. It was, but I quickly realized the pictures on eBay leave out extremely important aspects of the shoes. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. The eBay Seller Spotlight podcast has launched! From listed to sold You list your item List your eligible item and a blue check mark will appear next to it. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. We require all of the following to prove a successful return delivery: If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. So the same item can pass or the next time be ruled a fake. I'm just frustrated that ebay is giving me canned responses and letting this seller get away with duping people. 2 The seller sends the watch you've purchased to independent authenticators. Anyone who does just risks getting scammed. There is no fee for AG at this time. Returns should be sent with tracked shipping that can be independently validated. If the shoes are not as described (eBay considers it a final sale) or if they don't arrive, go to http://paypal.com/disputes to open a case. eBay recently announced Authenticity Guarantee for trading cards. Weird scam that could easily be hidden by a smart scammer. If you open a case right after purchase, of course you'll lose. Remember to choose the item condition that best matches the condition of your item. There is no opt in or opt out option. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. When you make a sale, you have to send the item to the authenticator's address provided by eBay. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. Are you a buyer looking for more information? Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. Something went wrong. I did not get my money back or was able to return the sneakers that were not like the pictures. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. I too buy expensive shoes, jewelry, whatever on eBay so no judgment on bargain hunting for high end items. In short, the pictures on eBay did not fully reflect the shoe I purchased and they are not useable to me at all. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. I ordered a pair of Nike shoes. Just don't purchase sneakers through eBay anymore. To earn the status of an eBay authenticated watch, a timepiece that you buy valued at $2,000 or more will be. A dialog will open as you type your search terms. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. View cart for details. However Ebay's "Authenticity Guarantee" does not allow buyers to contact sellers for whatever reason. But for sneakers, I would definitely need to use my judgement wisely, especially if whoever is selling it says they have been worn prior. I guess one solution is to avoid buying from the intentionally vague sellers and buy from sellers who accept returns and/or properly describe the condition of their items. All sales are final. 3 Your watch is verified through a multipoint inspection and receives an NFC-enabled card. Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. eBay may step in without the buyer asking if the seller didn't respond to the return request. There is hair, stains and grime underneath both insoles. new authentic pandora american football dangle charm 799530c01. Refunds and billing for return shipping costs If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. Here's how it works: The seller ships the card to the eBay authenticators the third-party Certified Collectibles Group and the authenticators go through their process and checklist to verify. If not, you're going to need to call (and call and call) eBay and hope you get someone who isn't a complete tool. This doesn't give the authenticator much to work with. View cart for details. Might have some protection there. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. Were partnering with FedEx to simplify shipping for sneakers sellers, Your Fall Seller Update: The latest updates and insights for growing your business on eBay, Seller Protections for shipping delays due to Hurricane Ian. See inside Stoll & Co., where our watch authentication partners scrutinize every detail. I know people who buy graded sports cards and remove them from the slab and send them in for grading again. Many people think because those shoes sell for big money they are high quality. Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. Items with the Authenticity Guarantee checkmark automatically go through our authentication process, so you know youre getting exactly whats described in the listing. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. Man, bummer. eBay's Authenticity Guarantee service has just recently expanded into Canada! Visit our Authenticity Guarantee page for buyers. If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. Industry experts We partnered with professional grading companies CGC, CSG, and PSA who bring world-class knowledge, precision, and decades of experience to the process. Visit our Authenticity Guarantee page for buyers - opens in new window or tab. . Please respond to them for follow-up on your specific case. Once its authenticated, we send your item your way via expedited shipping at no extra cost to you. You can chat with other members about anything to do with buying on eBay. One solution is to open an item not described correctly return and reorder the correct shoes It is sad that a simple mistake like this one cannot be resolved instantly by the seller sending the correct shoes and a return label for the incorrect shoes So obviously, I did not expect neon green all over the top of my shoes. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. Purchased a pair of shoes for $300 that were listed as: worn once, like new, selling because they did not fit. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. For full details, read our eBay Money Back Guarantee policy. Cars and other motor vehicles are typically high-value items, so we have some additional guidelines in place to make these transactions go smoothly and to protect our buyers and sellers. The name of the authenticator doesnt strike me as reassuring. How it works for ungraded cards. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. For full details, read our eBay Money Back Guarantee policy. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). Signature confirmation will be required for all items sold for $750 or more. From today, Australians can shop an array of US-based listings from highly sought-after sneaker brands that show an "Authenticity Guarantee" badge. I hate Ebay's authenticity guarantee. Timepieces authenticated by the world-renowned team at Stoll & Co. Weve teamed up with GIA, preeminent experts in gems and jewelry. 08:18 PM. But just who made them and of what quality there is no real way to tell. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. It's a rip off. Remember to choose the item condition that best matches the condition of your item. There will not be an option to appeal these cases, as the appeals have already been denied. We require all of the following to prove a successful on-time delivery: We strongly recommend purchasing shipping insurance for high value orders. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. For items purchased that qualify for the Authenticity Guarantee, eBay will share your order information, including, but not limited to, your name, address, email address, telephone number with the Authenticators in order to provide the Services. I noticed the pictures for my haurrachees didn't fully show very important aspects of the sneakers and only an hour and fifteen minutes after the purchase I could not cancel the order or communicate with the seller. We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. It's a used shoe, it's authentic, it's sellable, but the condition is slightly worse than expected. Learn more about our. 1. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. Opened a dispute and they closed it, even when it was 2 different shoes. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. Why can't I see the buyer's shipping address? eBay authenticity guaranteed is essentially an escrow service where a purported neutral and honest 3rd party has verified the shoes are exactly as described. Like I said in another comment, I don't expect perfection from the authenticator. The seller is required to respond and provide either tracking information, delivery updates, or a refund. The seller ships your card to the authentication facility, where it remains in its penny sleeve throughout the entire process. The item show it cleared Authenticity and matched the shoe in the listing. We are always looking to improve the buyer and seller experience and will make any warranted adjustments. Our third-party authenticators physically inspect all eligible items before they are shipped to buyers and inspect all returns prior to sending them back to sellers. Purchase a card with the blue Authenticity Guarantee badge. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. (Smart watches, watch parts and watch accessories are not currently eligible.). This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. . 5 May 2021: eBay, Australia's number one shopping site, is giving Australian sneakerheads access to nearly 90,000 listings of sneaker listings direct from the US by launching its Authenticity Guarantee program. If the card is lost in transit when the authenticator ships it to the buyer, the buyer can file a case and eBay will investigate. Don't worry,@chrischrebet. 01:16 PM. To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. Please use all pictures to see that shoes are new, even include ebay authenticity guarantee pre-shipping. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). Here is a photo of the same model shoe that has actually been worn just a few times (bottom) versus what I received (top): YIKES!!! When I left the neutral I was still under the impression that Ebay would work with me and set up a return. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. When a shoes is worn and worth half value, youre entitled to get your money back. The return is treated as if the item didn't match the listing. You find that special item. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. I appreciate the tips though. The guarantee itself is exhaustivefor every item covered, the brand brings in independent authenticators who are responsible for evaluating every part of the product for its authenticity.. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. I contacted eBay to say that the shoes were not as described and my case was immediately closed in favor of the seller. Something went wrong. That combined with the brand new insoles had me confident that it was a safe bet. No contacting the seller, no refunds, period. Signature confirmation will be required for all items sold for $750 or more. From there, independent experts authenticate, price, and list your items for sale on eBay Authenticate. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. Your only option at this point is to do a chargeback with your credit card company. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). A message from Adam Ireland, VP and GM, eBay US, 7 Questions with Rosalia Villa of Ugg Queen. I have a strong suspicion that this isn't his first time doing this. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. Also make sure you leave negative feedback. They create custom documentation to certify that your item has been authenticated. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. It's sent and authenticated. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller. If reimbursement is unsuccessful, we reserve the right to seek reimbursement through other means. A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. Got these as a present and they weren't the right size, looking to get rid of them. Brand X contracted with the cheapest supplier to produce goods. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. Insoles anyway as if they had offered returns in the listing is final sale is hair, and! Other members about anything to do with buying on eBay high value.. And verifies the item condition that best matches the condition of your item has been.... 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