Start by checking that all of the cables are plugged in correctly and firmly. However, if you know your landline phone number andprivate messageit over to me I'll be happy to run a couple of tests using our suppliers systems. When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. Check the black cable with the grey connectors on the end is plugged into . All the lights will flash and turn blue. Its a solid light and yes weve recently just joined EE BB but its only been today that theres been a problem with it and just since yesterday morning. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. Step 4: Scroll down until you see the section called Configure DNS Step 5: Change the configuration from Automatic to Manual. I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. Open your web browser and visit http://btbusinesshub.home/. You should still get a good connection. Flashing red and blue: The router is connecting to a device via WPS. 13-06-2021 Hi, Ive just had the same issues tonight. Dont have a different device to try? Turns out I had no engineer booked (lucky I did not wait three weeks). 22h19. The Hub is working but isn't connected to the internet. When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. Sorry to hear you can't connect to the internet. 30-05-2020 If you experience an eligible fault in the future, raise it online or contact us. In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. Light on router is blue but no internet connection! Give it a couple of minutes and try again. Your Hub is connected to the EEmobile network via Hybrid Connect. If it does, restarting your phone, tablet or other Wi-Fi devices might help. The light will turn steady blue when your Hub is ready. The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. Your Hub is working but the broadband cable isn't connected, Your Hub is working but isn't connected to the internet. And the Mini Hub will also work over a 3G signal. Open a web browser and follow the on-screen help wizard to get connected. If you've still got a problem speak to the manufacturer or supplier, The light will go back to a brighter, steady blue once you're connected, Press the WPS button on your computer or device (you've got two minutes), Your Hub is trying to connect to the internet or connecting via WPS, BT power save mode is activated or there's a problem with your Hub. Finally. My wife walked to the shops and not too far away so a BT Openreach engineer working at a junction box. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. 23h08. Get help setting up your Smart Hub>, Check for any service problems in your area. Monthly cost changed on Tuesday - no internet since then! You should also check for other lights on the BT Home Hub's display. If you try to use them together, your broadband won't work. The issue may be with your internal telephone extensions, rather thanthe phone line itself. If I hotspot from a phone I can get internet on all devices. You can also reset your Hub's password using a paper clip to press the reset button on the back of your Hub for a few seconds. Step 3: Click the information 'i' icon next to the Wi-Fi name you are connected to. You can also call 17070 to listen and see if theres any interference on the line: it should be silent. Restart your device, and if the light is still red, contact us. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. Has your broadband been activated? Unfortunately, we can't deliver on a Sunday and in some places like Highlands and Islands and parts of Cornwall it might take extra time to arrive. If it's your broadband activation day, it can take until midnight for this to happen. If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. It's a possibility that the text was just referring to your home phone activation. Steady orange light : The Hub is working but isn't connected to the internet - this takes about two minutes. BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) Wireless is switched off for either 2.4GHz or 5GHZ bands or both. Your device is connecting to the mobile network. 11:33 PM Give it a couple of minutes and try again. In the box that says broadband username you need to type your plusnet user name followed by@plusdsl.net In the password field you need to clear all the dots out and enter your plusnet account password . Engineer said there must have been a line fault. It might be a router firmware issue with an easy fix. Just press the power button on your BT Home Hub or Smart Hub wait a few seconds and turn it back on again. Turn it off and on then try again. Connect a device to your Hub. There's a problem connecting to the internet. Later on we also had an Openreach van turn around outside out house - anyway at some point today normal service was restored. Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. You can also check for any problems in the local area by using Service Status. Hope this helps you. However, that isnt always the case and it could actually be down to a whole list of things. My router has a blue light but can't get any internet on pc or mobile. Hmm, if it's not flashing then that'll mean it's failed to authenticate which possibly could mean the password you're using isn't correct. Is the power cable plugged in and switched on at the mains. If there are no lights, check the power cable is in firmly, and connected to the mains. The Hub is attempting to connect to a device via WPS. Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. Make sure your Smart Hub is on and attached to your Hybrid Connect device. Wait a couple of minutes for the Power light to glow blue. steps to setup CloudFlare DNS on iPhone or iPad. Announcements, Guides & Community Updates, https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. 31-05-2020 Which router, BrightBox 1 or 2 or Smart Hub?Does the phone work? Have you received an email advising that your fibre broadband's gone live? Checking our supplier records, just out of interest is your activation date today? Check the power supply and that your Hub is turned on. Your device is using mobile data because your broadband is not working (two or three bars are good). Still no lights? This will usually be orange, matching the colour shown by the light on the front of the hub. If a cable is disconnected, a line is faulty or the port is faulty on the BT hub are . Having problems with your Mini Hub? If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. 16h28. Choose ' Open 'No Connection' help ' under 'No service'. First, try resetting your router to its default settings. One of the most effective tricks is the easiest. I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. If it does, restarting your phone, tablet or other Wi-Fi devices might help. Blue: The Super Hub is in router mode. Click on your model of Hub to find out what the lights mean. BT Hub Lights Guide. BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. 1:43 PM Give it at least three minutes to connect. The test socket is your main socket. If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. Broadband needs a working phone line. make sure your device is connected to the WiFi network. Look for the Wi-Fi settings and make sure its enabled for both 2.4GHz and 5GHz. This will tell us at which stage EE have got to.Is this for ADSL BB or Fibre? My workaround has been to manually enter DNS settings on each device. If there's still no light, call us on 0800 111 4567. Open a web browser and follow the on-screen help wizard to get connected: Blue light : The Hub is working fine Does it announce your correct no. Trying to work out your BT hub orange light from your BT hub green light? I have done that and it went orange again and took me to the hub manager where I signed in as admin be then out in my username and password and it just keeps saying I m not connected to the internet now and looping back to the page where it wants my username and password. 13-06-2020 At the end it will raise a fault for you. We're usually less busy between 12 and 6.30pm. I would now say 99.9% this was an external issue / no faults inside the property. It is odd the hub blue light is on? Check out this forum with a description of the problem and fix: 1 user liked/thanked this post: If it stays green, turn your Hub off and on again. I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. No light means that it's connected successfully. Simply touch the power button to wake it back up. How do I create a wireless connection to my BT Business Hub 3 using WPS? 22h52, Stats show you are connected to the internet, on Hub is back where it belongs. If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. I still don't know if you mean that the broadband on the box is actually fine, and you are just complaining that the light doesn't work, or if you have no internet connectivity on . The light will turn steady blue when your Hub is ready. Re: BT Hub - Blue light on but no internet on any devices. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. His main beats include VPN services and antivirus. If this isn't the case the first thing to try is restarting your hub. Open a new web browser window and follow the on-screen help wizard to get connected. 22h44, Thanks - I will grab that data - here is some general info, on on If you are experiencing an issue with your router where the light is solid blue but there is no internet connection make sure that your router is properly connected to the internet and that it is receiving a good signal. Broadband wo n't work all of the Hub is attempting to connect to a device via.. Three weeks ) be orange, matching the colour shown by the light on no! Down to a device via WPS records, just out of interest is your date... Cable ( red ends ) is plugged into the modem 's PORT correctly is connected to the mains issue an! Working but the broadband cable is disconnected, a line fault if the will... 2 or Smart Hub wait a couple of minutes and try again back on again Automatic! Most especially when youre in the future, raise it online or contact us your Hub... 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