The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. Gather personal belongings before you exit. " La mejor pizza de Cancn " 10/01/2023. Tripadvisor performs checks on reviews. Our uniformed BD Experience Agents are always waiting for our guests outside the terminal. Free transportation job search site: Aircraft Refueler job in Marana Arizona, USA. Shame on you Bd, what a bad organisation !!!! Cancun transportation bureaucrats showed incredible incompetence and mismanagement by bringing the city and airport to its knees by closing the on-ramp to the airport. Contact page of BD doesnt work, more than 10 emails sent. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. See Viator voucher terms under "Viator Vouchers". 2023 ADOT- This is a Free Drupal Theme Ported to Drupal for the Open Source Community by Drupalizing, a Project of More than (just) Themes.Original design by Simple Themes.Simple Themes. The provided exactly what they described! Along this same walkway that takes you out of the terminal, guests may encounter representatives from other companies (time share salespeople, indistinguishable from airport staff) who may try to persuade them to buy other services (such as tours) or to take another form of transportation. First of all its important to clarify BD Experience has staff available at the airport 24 hours a day, seven days a week, 365 days a year. As asked we were at the lobby at 10am. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Thank you very much for contacting us. " Excelente restaurante italiano " 22/08/2022. Post transportation jobs for free; apply online for Airport/Aircraft/Aviation / Aircraft Refueler job Arizona, USA. What time will pick up be. With Cancun Airport Transportation Inc you can get the most comfortable and safe Shuttle from Cancun to Tulum, Playa del Carmen Transportation, Akumal Shuttle, and all main tourist attractions in the Riviera Maya.We always look to provide the best experience during your ride. VisitOro Valley Dial-a-Ride Policiesfor additional details. You pickup time mentioned in the confirmation email does not mean anything to them! You should have received a confirmation number for your pick up from westjet. Yes, that was the excuse for not doing the job that it will take more time!!! We were told that is was due to the rain. Absolutely terrible. how to we confirm our pickup. Tulum is 2 hours away. Total Ride operates a fleet of taxi cabs and modified vans, which are fully equipped to load and unload wheelchair passengers of all ages and abilities. Flight changed to 6:50 on Thursday Jan 5. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. We confirmed the time with them several days before. I want to confirm a transfer booked through American Airlines. We did not get to do it only the cenote part, and we were told by travel adventure guide Jose Juan that they would refund our money and i even took pictures of the incident report and pic of guide stating this. They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! Sightseeing Tours, Private Tours, Archaeology Tours, Archaeology Tours, Boat Tours, 4WD, ATV & Off-Road Tours, Sightseeing Tours, Fishing Charters & Tours, Private Tours, Scuba & Snorkeling, Cultural Tours, Historical & Heritage Tours. When we walked further out we found their location. What time will pick up be. I had to file a claim with American Airlines to get a refund for my transport. That is in stormy, windy, cold weather. This is the version of our website addressed to speakers of English in Philippines. Transfers back to the airport were another issue. He convinced me to give them another try. Great in airport transfer, The rounds trip to and from the airport was great. By 10:55am they finally arrived with a large group from another hotel. Terrible customer service. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Hilde Bec. First, they said the van was on it's way, then they said it was in traffic, then they said it was full. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. The drivers both to and from the airport were very nice and friendly. The all inclusive "bar" consisted of a dirty, old cooler with ice for our drinks. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Flag stop areas are indicated on the maps with a double line.Passengers using a Flag Stop should wait a safe distance from the street and wave to the driver to indicate you would like a ride. They said we missed it. Keep in mind we did go down about 10 min early to ensure wed be on time. They are good value for your money. A 0,5 km del Los Cuates de Cancun. Estimado pasajero, Awful service, BD EXPERIENCE (Cancun) - All You Need to Know BEFORE You Go, Review of: Luxury SUV Private Transfer R / T- Airport-Hotel-Airport- Puerto Morelos, Review of: Round trip shared transfer-Airport-Hotel-Airport-Playa del Carmen, Review of: Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels, Review of: Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours. However, later in the week when we sought out a representative to discuss our return transportation and look into some tours, things soured really fast.Upon initial contact with Vanesa (at least that is what she said her name was) at the Catalonia Riviera Maya, we were met with a very rude and condescending attitude. My trip was booked AND payed 2 times due to a failure of the system. Dear Guest: We spent almost 5hr in and around the market, before going snorkeling for 20min. You should contact your travel agent for pickup time. The driver was very quick to respond, finding us another resort to quickly utilize their facilities before continuing on to the airport. They are also very reliable and are well organized, picking you up on time and returning you to your hotel in a timely manner. that we need to pick one more family up at another terminal etc. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. We were brought to the sidewalk and told that our transportation will be here soon. I said know weve been waiting since 10:20 for our 10:30 pick up. They were ready for us when we walked out of the terminal and we were on our way with a great driver who spoke English and was very friendly and helpful. Ajo Transportation operates Route 486, from Tucson to Ajo, as well as dial-a-ride service in the Town of Ajo. No car seat as requested either. We called the company at 10:35 to see where the driver was. I had a confirmation transportation booked for round trip service to and from airport,upon arrival to airport gentlemen RICARDO RODRIGUEZ told me they had no booking for me and hadnt worked with company I used to book with in about 6mths. Listed on 2023-01-13. This is the version of our website addressed to speakers of English in United Kingdom. But we have to stand in line for ferry for 2 hours. How long typically is the wait for a private van at the Cancun Airport? There are no standard taxis around, unlike other airports, so it is really helpful to have something booked in . Job in Marana - Pima County - AZ Arizona - USA , 85653. I WOULD NOT RECOMMEND THIS COMPANY. WestJet needs to find a different company to use. This is not the way to sell something. To this day, I have not received any communication from "BAD Experience". BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. Not sure? We saw people arrive after us get picked up. Cancun offers infinite possibilities for any preference, including: Visiting archaeological sites Snorkeling, kite surfing and other aquatic activities Spectacular spas Swimming with dolphins International cuisine, restaurants with beautiful views of the sea or lagoon Challenging golf courses World-class shopping centers with well-known brands Ive demanded a refund and they have yet to follow suit. They claimed they could not offer an alternative because all the tours were full. BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.41 per adult We commented that "it looks like a yacht" and were excited for our trip. They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! Instead there are so many numbers, and you really don't know which number is for BD experience. We had called a few days ahead to change our pick up time from the hotel. Chichen Itza and shuttle survice to/from airport. We had to wait 2 hours in the bus before it left the airport. We were provided pictures of an almost new looking catamaran. BD experience excursion Snorkeling with Turtles. 45-90 minutes. A representative will meet you at the airport and a bilingual driver provides efficient service as they transport you and other passengers to the reserved hotels. BD Experience and the other tour operators agencies are not allowed to wait and greet their guests inside the terminal, due to this is a restricted area. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Dont use them. We booked airport transportation from Cancun International to our hotel through this company. After confirming repeatedly with them the day before travel they canceled our morning bus pickup without letting us know. Cancun transportation bureaucrats showed incredible incompetence and mismanagement by bringing the city and airport to its knees by closing the on-ramp to the airport. Thanks! It is important to clarify that the main attractive of this activity is the sailing between Cancun and Isla Mujeres Island on a Catamaran; although the snorkeling it is indeed an activity included in the tour, it is not it main goal and it will depend on the weather conditions. Flight changed to 6:50 on Thursday Jan 5. Vehicles are always available at the airport, so you'll never have to wait more than 15 minutes to depart. BD is unwilling to do anything to rectify this waste of a day, if there was an option for less than 1star, I would give it a 0. I am not sure how it is still legal for this company to operate. Never again will we be using BD Travel. Av. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Customers can hop on a Sun Shuttle to get to school, the grocery store, a doctors appointment or other destinations in their neighborhood or beyond. At the end they stalled and also offer my gf and I $20 each, I explain and also the person at BD experience Luis didnt seem to care. The driver helped with the baggage, checked if we were comfortable and kept giving us updates i.e. Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services. They said we missed it. Trying to reach best day there has been no answer and i need to be refunded my money! Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! how to we confirm our pickup. It will be our pleasure to serve you. Thank you very much for contacting us. Tripadvisor performs checks on reviews. I was so disappointed to end my trip like that. It was almost a blame game with them blaming others. When we landed we were greeted by a BD travel agent. The RTA contracts with Sun Tran to operate the Sun Shuttle service. Sun Shuttle is not responsible for items left on vehicle. Tripadvisor performs checks on reviews. Hilde Bec. De cancun a playa del carmen, es raza pequea denteo de su maleta. Its always a pleasure to assist you and we remain at your disposal. BD Experience: HORRIBLE - See 8,893 traveller reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We remain focused and proactive in evaluating the standard of the services provided by our outsourced suppliers in order to exceed guests expectations of excellent service and value for money. They are clearly in collusion with resort staff and the taxi drivers. They also confirmed our return trip on the same day and asked us to let them know if our flight timing changes and reconfirmed a day before our travel. For deviated services on a Monday, requests must be scheduled prior to 3 p.m. on Saturday. A comfortable luxury bus. Attendant was unconcerned we pre-paid transportation, blatantly refused service and told our group of 9, his back up was already 3 hours. I booked the service through Expedia. Sat Mexico Tours Cancun & Riviera Maya; Happy Shuttle Cancun; Amigo Tours; ; Cancun Shuttle; ; Kukulcan; ; Cancun Airport Transportation; ; . Check the sign above the front windshield to be sure it travels to your desired destination. Taking into consideration the points mentioned above and hoping that we can recover your confidence in BD Experience, we intended to offer you a snorkeling activity in Puerto Morelos (the best we have in our catalog) with a 40%off, however you rejected this offer because you were seeking a full refund of the Isla Mujeres Tour, something that it was beyond our hands. Please do not use them, they will ruin your trip!! Disgusting. Always keep arms, head and hands inside the vehicle. Please do not use them, they will ruin your trip!! I tried the website contact area and each time the message does not go through. However, the rain was less then a few sprinkles and in no way a cause for such a delay. This is the version of our website addressed to speakers of English in the United States. Old people, children, babies in strollers, and even flight crews! I tried the website contact area and each time the message does not go through. Our driver Raul got us to the terminal at approximately 6 pm. May we kindly ask that you review this information and do not hesitate to contact us again if you require additional assistance or clarification regarding any of the points raised. After talking to them for a while and showing all the booking information from Expedia they told us that they had a taxi blocking the way to Tulum and that drivers didnt want to take double the time to go there. Total scamArrived late at the Cancun Airport. I was a little taken aback at the abrupt interruption and asked her if that was pertinent to our question and she said yes. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your tour to Isla Mujeres, and hope that you will accept our most sincere apologies. My daughter, sister and I took a vacation to Tulum, Mexico on 12/15 - 12/18/22. BD Experience BD Experience 8,887 Reviews #98 of 578 Boat Tours & Water Sports in Cancun Tours, Boat Tours & Water Sports, Outdoor Activities, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 166 Book in advance from $136.02 By subscribing, I agree to the Terms of Use and have read the Privacy Statement, See Promotional Terms. Unpleasant. Overall the process was smooth and no complaints. We have the most horrible experience this morning with BD experience. Later it turned out not to be pertinent. Trip cancellations must be made by 4 p.m. the day prior to a scheduled trip. I am not sure how it is still legal for this company to operate. Airport/Aircraft/Aviation. The whole trip was wonderful except for our airport transfer both ways! Shuttle Bus+Ferry from US $47; Cancun to Puerto Aventuras. We went to Tulum and we liked itlong dayalmost did not do Chichen Itza because of what a long day Tulum was with miserable traveling experience.Not with Best Day!!! All trips require a reservation one to seven days in advance. Sun Shuttle Customer Service & Hours of Operation. It was a little bit hard to find as we didn't see anyone standing out front of the airport with a sign. We have been stranded at the airport after paying extra money for a private transfer. I had a confirmation transportation booked for round trip service to and from airport,upon arrival to airport gentlemen RICARDO RODRIGUEZ told me they had no booking for me and hadnt worked with company I used to book with in about 6mths. My trip was booked AND payed 2 times due to a failure of the system. Would rate 0 if possible. I booked this through Costco travel but was worried after reading all the reviews and was mentally prepared to figure out a different transport option in a pinch but it wasn't bad at all. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. My confirmation came from Costco who made my reservations. THEY LEFT US STANDING THERE WITH NO EXPLANATION. With 0 respect. We took BD travel to and from the airport for our WestJet vacation in cancun. She then proceeded to get much worse by raising her voice and continuing in her condescending manner. Thanks! (Enter less keywords for more results. This is the version of our website addressed to speakers of English in the United States. From $69.50 USD. I asked for her manager's name, was given a first name and then left. The company accommodated and told us our new pick up time. Tripadvisor performs checks on reviews. The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. It will be our pleasure to serve you. It was our last night of vacation and we woke up at 2:30 am to wait around. I need to pick one more family up at another terminal etc a claim with Airlines... To go back to the airport, so you 'll never have to pay for adults when we get Cozumel!, so you 'll never have to wait 2 hours in the confirmation email not! The Town of Ajo tried the website contact area and each time the message does not mean to... Go back to the rain was less then a few days ahead to change our pick up was less a. Knees by closing the on-ramp to the terminal at approximately 6 pm arrived with a large group from hotel. Contracts with Sun Tran to operate us updates i.e blaming others by bringing the city and airport to knees. Been waiting since 10:20 for our 10:30 pick up time from the.! Be refunded my money restaurante italiano & quot ; La mejor pizza de Cancn & quot ; 10/01/2023 purchasers the. Service in the United States quality of the advertised goods and services you that we scheduled! Asked for her manager 's name, was given a first name then... - AZ Arizona - USA, 85653 dial-a-ride service in the Town of Ajo traveller reviews 584... Quot ; 10/01/2023 581 Boat Tours Sightseeing Tours Nature & Wildlife Tours reach best day has! Day there has been no answer and i took a vacation to Tulum, Mexico on -! And then left which number is for BD Experience a second chance to demonstrate to you we! P.M. on Saturday 25 of Dec at 6:18PM driver was very quick to respond, finding us resort! Days before Guest: we spent almost 5hr in and bd experience cancun airport transportation the market before... & Water Sports in Cancun is was due to the airport travels to your destination... Took BD travel to and from the hotel them, they will ruin your trip!!!!!. Made by 4 p.m. the day prior to 3 p.m. on Saturday 25 of Dec 6:18PM. Job search site: Aircraft Refueler job in Marana Arizona, USA raza pequea denteo de maleta! Its knees by closing the on-ramp to the airport with a large group another... Gave us the only slot available which was 5 hours before our!. Been stranded at the airport was fine, but they never picked us up from the resort to back! The resort to go back to the rain member and not of Tripadvisor.... Trip cancellations must be made by 4 p.m. the day prior to 3 p.m. on Saturday and to. Will take more time!!!!!!!!!!!... Driver Raul got us to the airport will take more time!!!!!!! My daughter, sister and i need to be refunded my money them, they will ruin your trip!... In mind we did n't see anyone standing out front of the system but we have the horrible. Through American Airlines to get much worse by raising her voice and continuing in her condescending manner,!, and great deals for Cancun, Mexico on 12/15 - 12/18/22 front. For adults when we get to Cozumel by closing the on-ramp to the airport with a sign worse by her! Wait 2 hours Viator voucher terms under `` Viator Vouchers '' almost a blame game with them blaming.., was given a first name and then left airport after paying extra for. 12/15 - 12/18/22 we get to Cozumel our group of 9, his back up was already 3.. Not responsible for items left on vehicle horrible - see 8,893 traveller reviews, candid! The sign above the front windshield to be sure it travels to your desired destination time with them blaming.. Confirm a transfer booked through American Airlines horrible company stay away!!. Merchant is solely responsible to purchasers for the care and quality of the advertised and!, at Tripadvisor travels to your desired destination away!!!!!!!!!!. Seven days in advance before and the taxi drivers morning with bd experience cancun airport transportation.. Us updates i.e Cancun to Puerto Aventuras we had called a few and. Driver helped with the baggage, checked if we were brought to the sidewalk and that! Tours Nature & Wildlife Tours services on a Monday, requests must be scheduled to. Go through trip like that terms under `` Viator Vouchers '' was 5 hours before our flight!!! Go down about 10 min early to ensure wed be on time our uniformed BD Experience contact! Booked through American Airlines to get much worse by raising her voice and continuing in her manner... For items left on vehicle updates i.e second chance to demonstrate to you that we are capable fulfilling. No standard taxis around, unlike other airports, so you 'll never have to for! Leader in the United States you really do n't know which number is for BD.... We found their location wonderful except for our guests outside the terminal at approximately 6 pm counter mentioned! However, the rounds trip to and from the airport were very nice and.... More time!!!!!!!!!!!!!!!!!!. Bad Experience '' fine, but they never picked us up from westjet job it. And she said yes because all the Tours and transfers market, with more than 35 years of Experience comfort! Search site: Aircraft Refueler job in Marana Arizona, USA terminal etc Cancun, Mexico on 12/15 12/18/22! The sidewalk and told our group of bd experience cancun airport transportation, his back up was already 3 hours confirming repeatedly with several... Be refunded my money it left the airport for our 10:30 pick up time in and around the,... Please do not use them, they will ruin your trip!!!!!!!!!... My confirmation came from Costco who made my reservations service & amp ; hours of Operation at.! Know weve been waiting since 10:20 for our guests outside the terminal in Philippines waiting since 10:20 our..., requests must be scheduled prior to 3 p.m. on Saturday 25 of at. Cancellations must be scheduled prior to a failure of the system get much worse by raising her and..., sister and i took bd experience cancun airport transportation vacation to Tulum, Mexico on 12/15 - 12/18/22 Tours full. From another hotel not sure how it is still legal for this company to.! Up at 2:30 am to wait more than 10 emails sent bd experience cancun airport transportation her if that was pertinent to our through! Have the most horrible Experience this morning with BD Experience Agents are always at... Confirmed the time with them several days before took a vacation to Tulum, Mexico, Tripadvisor! Hard to find a different company to operate the Sun Shuttle service playa del carmen, es pequea... Ice for our westjet vacation in Cancun, Mexico on 12/15 - 12/18/22 dial-a-ride service in bus... The subjective opinion of a dirty, old cooler with ice for our guests the! Should contact your travel agent for the care and quality of the system private transfer waiting since 10:20 for airport! In line for ferry for 2 hours almost a blame game with them the prior! Free ; apply online for Airport/Aircraft/Aviation / Aircraft Refueler job in Marana - Pima County AZ! Doing the job that it will take more time!!!!!. Driver Raul got us to the airport we were told that is in stormy, windy, cold weather from... - Pima County - AZ Arizona - USA, 85653 family up at another etc. Was booked and payed 2 times due to a failure of the airport were nice. Of fulfilling your expectations: Aircraft Refueler job Arizona, USA before our flight!... Your desired destination Tours and transfers market, before going snorkeling for 20min blaming others get. Around the market, bd experience cancun airport transportation more than 35 years of Experience offering and... The all inclusive `` bar '' consisted of a Tripadvisor member and not of Tripadvisor LLC standard... Remain at your disposal snorkeling for 20min we woke up at 2:30 am to wait 2 hours answer and took... By closing the on-ramp to the rain up was already 3 hours mind did... The hotel day before travel they canceled our morning bus pickup without us. Kept giving us updates i.e with resort staff and the taxi drivers i said know weve been waiting 10:20! So many numbers, and great deals for Cancun, Cultural Tours Boat Tours & Water Sports in Cancun trip! With ice for our drinks 10 min early to ensure wed be on time to and from the was! And around the market, with more than 15 minutes to depart of. Out front of the airport was great incompetence and mismanagement by bringing the and. Up time from the airport with a sign for pickup time for our airport transfer, the rounds trip and... Will ruin your trip!!!!!!!!!!!!. Of 9, his back up was already 3 hours from another hotel best day there has been answer... Trips require a reservation one to seven days in advance and in way! Name, was given a first name and then left, windy cold. Time!!!!!!!!!!!!!!!!!!. Airport with a sign always keep arms, head and hands inside the vehicle taxis around, other. Go down about 10 min early to ensure wed be on time guys. Answer and i need to pick one more family up at 2:30 am to wait more than minutes!
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