We hope you allow us the chance to share a more positive experience with you soon. Lots of reviews moaning about toilets being few and far between. I would recommend this hotel.Couldnt fault it.Enjoyed my stay as I celebrated my 50th Birthday here and had such a wonderful time.Thanks to all the staff. We will share your message appropriately with our management team, and it is our hope to welcome you in the future under better circumstances in order to give you the fully convincing experience you deserve. They are fighting all day. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. Own or manage this property? Check in was quick and easy, we were given a drink on arrival and luggage was taken to our room for us. Typical RIU night time entertainment (usually centred around a main stage). However, it should also be clear that there are viruses which, despite all safety measures, can also be transmitted via the air. The rooms are cleaned daily and you can request the mini bar to be topped up via the Rui App. This is the version of our website addressed to speakers of English in the United States. Hotel Riu Palace Santa Maria, : 1,316 , 2,198 Hotel Riu Palace Santa Maria, ' 3 28 4.5 5 -Tripadvisor. Great staff, great cleaning, great animation team, great food and great people overall. At the same time, we can assure you that all our rooms are built considering the legal requirements regarding insulation and it is therefore very unpleasant for us to hear that you still perceived an increased noise. Our king bed was two pushed together but it was absolutely fine. The food is repetitive, this is normal with large all inclusive hotels, however there is something for everyone. a member of staff on the door of each main restaurant giving everyone a squirt of anti bac. Over cooked! Hotel Riu Palace Santa Maria: Erwartungen wurden bertroffen - Auf Tripadvisor finden Sie 1'291 Bewertungen von Reisenden, 2'171 authentische Reisefotos und Top Angebote fr Hotel Riu Palace Santa Maria. Review collected in partnership with riu.com. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The bar service is excellent too but the wine and drinks seemed watered down and taste cheap. Hotel Riu Palace Santa Maria, Santa Maria: 1,310 Hotel Reviews, 2,186 traveller photos, and great deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 hotels in Santa Maria and rated 4.5 of 5 at Tripadvisor We hope you allow us the chance to share a more positive experience with you soon. Claim your listing for free to respond to reviews, update your profile and much more. Wait staff constantly using anti bac using cutlery to lay napkins etc. For gastronomy lovers, live cooking stations at our main buffet as well as Italian, Fusion, Japanese and Steakhouse specialty restaurants; 6 bars. Due to covid, many of the restaurants and pools were closed. We were a bit sceptical as some reviews had mentioned food poisoning and upset stomachs but we read that the hotel had taken it seriously and sorted it- sadly not! That is why we offer disinfection dispensers and recommend washing and disinfecting your hands several times a day, especially when using common areas of the hotel. Are there any historical sites close to Hotel Riu Palace Santa Maria? We visited spa with my husband (Massage for two): very professional, recommended. What I saw later when the room was being cleaned made me realise how we could of caught the stomach bug. We are very sorry if you got another impression. We are committed to provide excellent services to our guests, so we are surprised to hear your comments about the service of some of the staff members. Room was very clean and new ones. Reception did phone the room several days later but we were still being ill. We were given a list of foods to eat and avoid from the clinic. Overall the accommodation and public areas were of a high standard. The beach was perfect and quite clean, the only thing is that many tourist scammers run to you to give you their business cards on the beach and it is quite annoying. We hope you can understand that this area is out of our reach, however please rest assured that RIU Hotels & Resorts greatly cares about the safety and wellbeing of our guests. Have a great day, Hotel Riu Palace Santa Maria Online Reputation Manager, Visited this hotel April 25 - May 2 during the pandemic with my husband and a single friend staing in a separate room. The facilities at this hotel is 1st rate.we stayed for 11 night's in November and we need a lot more to really appreciate this place. We visited spa with my husband (Massage for two): very professional, recommended. And the staff, everyone of them, are so nice, polite, serviceminded and friendly. I am not one to write reviews but i felt i had too,We were the first flight from uk that landed in cape verde departed from Birmingham, we arrived at the hotel refreshments were waiting nice touch as in all Riu's, we checked in to find our room was on the second floor, I have a 6 month old and this was not pheasible due to having a pram and not one lift in the complex, we found staff very rude, I've stayed in the riu dunamar in Mexico and the standard there was amazing and that is also a platinum hotel too,after a hour of getting our room then finally our bags after they went to the old room we was settled in after a 6 plus hour flight, during our stay no staff came and asked for our drinks order by the pool, we are people who tip generously but we couldn't justify the rude, Dear Amy, Thank you for staying again in one of our hotels and your comments. It was never even a thought. Relax in our Wellness Center and on our sunterrace, or get in shape in the gym. Hotel Riu Palace Santa Maria, Santa Maria: Se 1 308 reiseanmeldelser, 2 186 bilder og gode tilbud for Hotel Riu Palace Santa Maria, vurdert som nr. The beach is massive and the sea is a little far away but no more than a cpl min walk. Reserva Hotel Riu Palace Santa Maria, Santa Mara en Tripadvisor: 1.308 opiniones y 2.186 fotos de viajeros sobre el Hotel Riu Palace Santa Maria, clasificado en el puesto n.3 de 28 hoteles en Santa Mara. Fantastic, beautiful hotel. Which room amenities are available at Hotel Riu Palace Santa Maria? The quality of this brand new hotel is really the equivalent of its exceptional sister hotel on Boa Vista. 5 outdoor pools, 1 indoor pool, 1children's pool and the Splash Water World water park. Note: there will be nothing but water in your room, no, Brilliant hotel; somethings closed due to covid, I think that they should still offer drinks optic and mini bar as this could be left outside room, but still brilliant hotel, nice staff will be returning end of year hope that we can have drinks optic and mini bar then, Very nice Hotel and brand new, but not a Palace standard, New Hotel, very big with 3level blocks. Providing a clean and comfortable stay is one of our absolute main priority, therefore it is very nice to hear that you appreciated your rooms cleanliness. We were only at the hotel for a week but it was quite samey. more. Also many many hotel guests walking in and out of public toilets barefoot.. then theyll be wandering into their own rooms later and so on wondering why theyve gotten ill. Blaming the hotel food service. The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. Hotel is still half-empty so staff would give you nice room with a seaview (really appreciate that). It was 17% rooms in used. The hotel Riu Palace is a paradise the food is excellent, the rooms and the all hotel very clean, but the best part of this hotel is the people! Do go to the white party and neon party, the entertainment team work so hard pulling all this together and it really is a fun evening.Overall we have loved our stay here, and we certainly have not been disappointed. Overall great stay. One lady had got bags of saline as she was so ill. Something really needs to be done about this, as would not expect these sort of problems from a 5 star resort. The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. Hotel Riu Palace Santa Maria: Lovely relaxing stay - Read 1,290 reviews, view 2,171 traveller photos, and find great deals for Hotel Riu Palace Santa Maria at Tripadvisor. Taxes and fees that are shown are estimates only. The rooms are very new and always cleaned very well. The location is ideal due to its proximity to Santa Maria (2 km)and airport (16 km). If I was being super picky the restaurant does get busy at tea time so we did try and eat at the restaurants when we could just because I dont love crowds. Wifi is a very good improvement, lovely people working and serving, I had the pleasure to be welcomed by former RIU employees which made, Dear Gilles, Your review and rating of our hotel means a lot to us, and we thank you for taking the time to share your experience at the all new Hotel Riu Palace Santa Maria. Is Hotel Riu Palace Santa Maria accessible? The staff is very helpful, nice and give their best to make anything possible. 3 av 28 hotell i Santa Maria og vurdert til 4,5 av 5 p Tripadvisor. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Hotel Riu Palace Santa Maria, Santa Maria: Bekijk 1.316 beoordelingen, 2.198 foto's en aanbiedingen voor Hotel Riu Palace Santa Maria, gewaardeerd als nr.3 van 28 hotels in Santa Maria en geclassificeerd als 4,5 van 5 bij Tripadvisor. 5 outdoor pools, 1 indoor pool, 1children's pool and the Splash Water World water park. Catering products were also high quality. I personally would like to see more smaller bars with their own feel, but that just seems to be how RIU do their hotels.Overall a lovely holiday.However, one potential problem that people should be aware of (not the fault of the hotel). The rooms were cleaned every day and the beds completely changed plus clean towels but it was what the cleaner did with a cup and glass, she took them in the bathroom swilled them under the tap and then dried the with a cloth. Konaklamanz iin fiyatlar karlatrn ve en iyi teklifi aln. Mainly.. hotel was ok. The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. And on my eyes there was accident with old lady. However they have either REALLY picked up hygiene or the hygiene problem actually lies with the people visiting the hotel. We went to the Italian, steakhouse and Japanese and these had to be, Ilha do Sal All Inclusive Honeymoon Resorts, Hotels near Atlantic Star Nautical Center, Hotels near (SID) Amilcar Cabral Intl Airport. We are very sorry to hear that your experience did not meet your expectations. Are any cleaning services offered at Hotel Riu Palace Santa Maria? Hotel Riu Palace Santa Maria 5*, -: . Respectfully, Hotel Riu Palace Santa Maria Online Reputation Manager, Hotels near Atlantic Star Nautical Center, Hotels near (SID) Amilcar Cabral Intl Airport. Hotel Riu Palace Santa Maria, Santa Maria: Se 1 310 recensioner, 2 186 bilder och bra erbjudanden p Hotel Riu Palace Santa Maria, rankat #3 av 28 hotell i Santa Maria och med betyget 4,5 av 5 p Tripadvisor. Thank you , Dear Wendy, Thank you for taking the time to share your experience at our newly opened hotel through this review. Food- very so so. The hotel has 1001 comfortably furnished rooms with free Wi-Fi and offers many amenities. However they have either REALLY picked up hygiene or the hygiene problem actually lies with the people visiting the hotel. Obviously, not the fault of the hotel, but something to bear in mind. Some of the more popular amenities offered include a swimup bar, free wifi, and a pool. Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Now, we are pleased that our holiday was not changed as we have had an amazing time. Many travellers enjoy visiting Paroquia de Nossa Senhora das Dores (1.3 miles) and Nazarene Church (1.4 miles). more. As our goal is to provide good food to all our guests and our chefs strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes, we are very sorry to learn that you did not enjoy our cuisine at our property. All in all, I wouldnt say were REALLY happy with our choice of hotels and we would probably go there again but not with TUI. Such a shame but just seems really under-staffed and under-trained. Receptionist advise to buy beverages outside and store in the fridge :-/ The beach is of course nice, but compared ro the previous RIU Palace, not comparable as way to windy and very unconveniant. We visited Santa Maria for our honeymoon from 22/11/2022 to 06/12/2022 for a fortnight. Bei Tripadvisor auf Platz 3 von 28 Hotels in Santa Maria mit 4,5/5 von Reisenden bewertet. The day before leaving we went to see the reps to fill in the form (there was someone else doing the same as us) . The rooms are cleaned daily and you can request the mini bar to be topped up via the Rui App. The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. The service is excellent and the waiters are very friendly. We are very sorry if you got another impression. And on my eyes there was accident with old lady. Hotel is really nice. There was a distinct shortage of waiters, none at all in the sun bathing areas. We went there for Christmas time 2022 and had a great holiday. See 1,311 traveller reviews, 2,198 candid photos, and great deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 hotels in Santa Maria and rated 4.5 of 5 at Tripadvisor. Hotel Riu Palace Santa Maria, Santa Maria: See 1,316 traveller reviews, 2,198 user photos and best deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 Santa Maria hotels, rated 4.5 of 5 at Tripadvisor. Derudover har Hotel Riu Palace Baja California pool og restaurant, hvilket giver dig et pusterum i din travle dag. We never found that to be the case at all. The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. First of all, we would like to inform you that we, as hoteliers, can only answer you on topics concerning the hotel and not on tour operators' reps, as they are external. more. Coffe -perfect, drinks-very poor the worst were dogs on a beach. The swim up was great and had sun from 8am-5pm daily The Riu app is great for sorting out mini snags. Lots of reviews moaning about toilets being few and far between. Therefore, please rest assured that we take every complaint very seriously. Ask Nick G about Hotel Riu Palace Santa Maria, Ask jennettetaylor about Hotel Riu Palace Santa Maria, Ask tallantz5 about Hotel Riu Palace Santa Maria, Ask VaniaRRodrigues about Hotel Riu Palace Santa Maria, Ask Adventure11030140913 about Hotel Riu Palace Santa Maria, Great hotel, great staff, lovely beach (shame about the mosquitos! See more questions & answers about this hotel from the Tripadvisor community. Bei Tripadvisor auf Platz 3 von 28 Hotels in Santa Maria mit 4.5/5 von Reisenden bewertet. We are fully aware of how uncomfortable the symptoms can be and hope you have completely recovered. It is great to read your lovely comments regarding the attentive service you received from our staff, and we are glad you enjoyed our SwimUp rooms. Very nice, brand new hotel. We arrived at the hotel late Monday afternoon, Tuesday and Wednesday relaxed by the pool but Wednesday night my husband started to be ill and Thursday morning I started to be ill. Got so bad we went to reception for help and was sent to the nurse at the hotel who sent us to the clinic by taxi. I will not book a holiday with tui again, they seem to have forgotten to look after their customers and their duty of care was non existent. Are there opportunities to exercise at Hotel Riu Palace Santa Maria? Vluchten Restaurants Dingen om te doen . Please know, the service that you described is not typical for us. When we returned to the hotel, we went to see the tui reps who said they will fill in a form but couldn't do it now because the system was down. Your comments will be shared in order to ensure your experience is not repeated in the future and we do hope you will give us the opportunity to welcome you back in the future. Kind regards Hotel Riu Palace Santa Maria Online Reputation Manager, The hotel has a great location with beautiful beach and ocean! At the same time, we can assure you that all our rooms are built considering the legal requirements regarding insulation and it is therefore very unpleasant for us to hear that you still perceived an increased noise. View Hotel 3,555 reviews 1.6 km from Hotel Riu Palace Santa Maria Free parking Beach Top Rated Breakfast included 2022 Hotel Morabeza View Hotel 1,047 reviews 1.9 km from Hotel Riu Palace Santa Maria Free parking Pool Visit hotel website Breakfast included Ouril Hotel Pontao View Hotel 327 reviews 2.0 km from Hotel Riu Palace Santa Maria Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. For gastronomy lovers, live cooking stations at our main buffet as well as Italian, Fusion, Japanese and Steakhouse specialty restaurants; 6 bars. Room was very clean and new ones. The hotel itself is beautiful, great layout and we were lucky enough to have a sea view room too. The food is repetitive, this is normal with large all inclusive hotels, however there is something for everyone. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We constantly meet people in public places, and viruses are easily spread among them. The location is ideal due to its proximity to Santa Maria (2 km)and airport (16 km). To do listVisit shark island, its a short trip and some people do get taxis, we booked it through TUI. Beware: all a la carte restaurants are closed due to COVID. Wait staff constantly using anti bac using cutlery to lay napkins etc. The buffet was excellent, loads of choice, very clean, no flies at all. Hotel Riu Palace Santa Maria, Santa Maria: Tarafsz yorumlar okuyun, gerek gezgin fotoraflarna bakn. They are fighting all day. Tripadvisor performs checks on reviews. View Hotel 3,244 reviews 0.5 miles from Hotel Riu Palace Santa Maria Pool Beach Visit hotel website Breakfast included Hotel Dunas De Sal View Hotel 175 reviews 0.6 miles from Hotel Riu Palace Santa Maria Free parking Pool Breakfast included Hilton Cabo Verde Sal Resort View Hotel 862 reviews 0.6 miles from Hotel Riu Palace Santa Maria Free Wifi Tripadvisor performs checks on reviews. See 1,316 traveler reviews, 2,198 candid photos, and great deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 hotels in Santa Maria and rated 4.5 of 5 at Tripadvisor. I was recommended to come to a Rui, not sure if I will go to another if the drinks and speciality restaurants are the same. There are more places to choose from in the, Frequently Asked Questions about Hotel Riu Palace Santa Maria. 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