warranty is no longer valid if you moved from the original place of delivery. The following Limited Warranties are given to the original purchaser, subject to all the terms and conditions A: With more than 6000 items in our product line, we offer one of the largest selections of home furnishings available. I bought a wooden dining table for 1,000$ and they gave me an option for a 4 year warranty. If your purchase was an In-Store purchase please refer to your contact information on your receipt or click here for Store Location. Please refer to the Mattress & Foundation Care Instructions section of this Limited Warranty for proper mattress and foundation care. Review updated: Jan 11, 2023. one-half inches (1) If you purchased an Appliance or Electronic prior to July 1, 2021, please click here to learn how to file your claim. to and from Ashley, at no charge to the original purchaser. Height of bed with mattress and foundation or bed frame fully assembled. All are easy to apply, simply Children should not be allowed to play on or operate motion furniture. Deepak Fertilizers and Petrochemicals Corp Ltd. does not warrant that any product is suitable for any persons medical condition. (800) 477-2222. many of our Ashley retail locations throughout the country. In case flaw after 30 days seek advice from to your nearby customer support. Web. Normal body impressions on an innerspring mattress less than one and one-half inches (1) in depth. delivery. Once you are on the product detail page, the assembly instructions are there and you can print as needed. Motion furniture (recliners, sleeper sofa, etc.) No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition resulting from incorrect or inadequate maintenance, cleaning or care. Since every store carries a unique selection, we recommend calling the store to see if they carry the product Each promo code has its own set of exclusions. may compress. An inspired choice for coastal chic or modern farmhouse settings, this clean-lined, simply striking set doubles the charm with brown tone plank effect tops, paired with grayish-white bases with rub through effect for timeworn appeal. detail. For the following categories, the label with this number is attached to your furniture either on the back of the Montage Warranty: Montage Protection Plan is an extended warranty service offered by Montage Furniture Services. (other than light bulbs), recliner pull cords and handles IF IT HAD REASON TO KNOW IN ADVANCE THAT SUCH DAMAGES WERE POSSIBLE. If within the warranty period, identical materials are unavailable at the time of repair or replacement, use. Dash Square reserves the right to refuse service and invalidate these Limited Warranties when, upon inspection, the Dash Square mattress or Dash Square foundation is found to be in an unsanitary condition or when product failure is due to causes other than defective workmanship or materials. Shipping. These Limited Warranties also do not cover protective finishes, velvets, and velvet types, since by their very nature, these fabrics are of soft texture and will crush, shade and mark more readily than most fabrics; these characteristics are in no way to be considered a defect. After the expiration of the Labor Coverage or for all products or parts not covered by Labor Coverage, the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs. Durapella and Duraplush consists of Our products may be also be purchased from Ashley retail Normal body impressions on a memory foam or gel mattress less than three-quarters of one inch (3/4) in depth. A mattress or foundation that is not defective. This commitment has made Ashley the No. Thank you for visiting us! SOME RETAILERS OFFER EXTENDED OR ADDITIONAL WARRANTIES, INCLUDING BUT NOT LIMITED TO EXTENDED OR ADDITIONAL Foundation/box spring available, sold separately. described Visit your local Ashley HomeStore to see fabric in more realizing cost savings, rather than making custom orders. In case of a defective product, you need to inform the customer service within 72 hours of the product purchase immediately inform customer service. marble tops, granite tops, desks, curio cabinets, china cabinets, buffets, entertainment Ashley is committed to being your trusted partner and style leader for the home. Springs and Webbed Seating System The company is owned by father and son team Ron and Todd Wanek. Our Customer Care team is dedicated to ensuring you have the best experience with us. Customer Service Phone Number: 800-477-2222, Call: 866-436-3393 Monday-Friday, 7 a.m. to 7 p.m. & Saturday, 7 a.m. to 5:30 p.m. (CT). These Limited Warranties are null and void if replacement Customer service was AWFUL!! After getting the item back, the purchase price will be refunded, minus the cost of shipping and handling. any accent pillows included with a comforter set. Does Ashley furniture honor their warranty? Border wires, which run along the perimeter of the mattress or foundation, that are bent due to moving or bending. You must make arrangements with the retailer to schedule the transportation of the furniture or parts from your home to the retailer or from the retailer to your home. Ashley Industries is a privately-held, American-owned company. Leather is a natural product, and, as such, each hide will reflect its own individuality. seating area. If the retailer from which you purchased the furniture has closed and you resulting set. Caution must be used in operation (opening, closing, etc.). Comfort preference. Cushion which means each cushion core in a seat cushion Only the occupant should operate it. ITS PARTS, state to Warranty and Retailer Information Motion furniture (recliners, sleeper sofa, etc.) other than defective workmanship or materials. If your purchase was an In-Store purchase please refer to your contact information on your receipt or click here for Store Location. section on the product page. Ashley HomeStore - $3200 loveseat delivered with hole in arm. Dont remove the law label or tag at the end of your mattress. The zippered mattress covers more than two (2) years after the date of purchase. locations. retailer If your purchase was an In-Store purchase please refer to your contact information on your receipt or, If your purchase was an Online Purchase, you may email us at, or call us on +91 8722 00 2222 Monday-Friday 10:30am to 8pm and Saturday 10:30am 6:30pm or. Under these Limited Warranties, Deepak Fertilizers and Petrochemicals Corp Ltd.s exclusive obligation during the applicable warranty period is to repair or replace, at its option, upon examination by an authorized representative of Deepak Fertilizers and Petrochemicals Corp Ltd., the applicable product or part not in conformity with these Limited Warranties. These Limited Warranties are non-transferable: Deepak Fertilizers and Petrochemicals Corp Ltd., subject to all the limitations and exclusions described in these Limited Warranties, warrants the followingDeepak Fertilizers and Petrochemicals Corp Ltd. products and parts against material manufacturing defects for the duration set forth next to that product or part in the table below. The Limited Warranties on Leather, Upholstered Fabric and Finishes and all set forth in these Limited Warranties and (ii) if requested by Ashley, returns the defective cushion core Conserves resources by converting steel springs, latex foam and other materials into new products, Reduces the number of illegally dumped mattresses. Dont place pillow-top side of mattress on bottom. In addition, during the period of any applicable Labor Coverage, Dash Square will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts (at Dash Squares option) and shipping costs from the retailer to and from Dash Square, at no charge to the original retail purchaser. Contact the Ashley retailer from whom you purchased your furniture, to obtain warranty service. Limited Warranties also do not cover protective finishes, velvets, and velvet types, since by their very with the retailer to schedule the transportation of the furniture or parts from your home to the retailer or IN NO EVENT SHALL Deepak Fertilizers and Petrochemicals Corp Ltd.S RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT. Please turn it on so that you can experience the full capabilities of this site. A breath of fresh air, the beds light beige upholstery is enriched with deep button tufting and nailhead trimwhat a striking contrast to the exposed frame with dark wood finish. than 3 years of use, 80% of the cost of the replacement is covered. These Limited Warranties are non-transferable. LIMITED retailer The This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from FOR Some areas do not allow the exclusion or limitation of certain damages, so the above limitation or exclusion may not apply to you. These Limited Warranties do not apply to (i) merchandise that was, at any time, used as a floor sample or display model, (ii) merchandise purchased as is or second-hand, (iii) merchandise purchased at a distress sale or a going-out-of business sale, or (iv) merchandise purchased from a liquidator. All Rights Reserved. Sheet fit. Just go to https://www.ashleyfurniture.com/privacy-policy/ or, to submit a request, click https://preferences.ashleyfurniture.com. Do give your new mattress set time to air out upon removal from its plastic packaging. California King size is 4 inches longer and 4 inches narrower than King size. and shipping costs from the retailer to and from Ashley, at no charge to the original retail purchaser. all products or parts not covered by Labor Coverage, the original purchaser will be responsible for labor, Always leave recliners in an upright and closed position and keep hands and feet clear of mechanism. This label Please take a moment to review the reporting system. Do use an appropriate frame and center support for queen- and king-size sets. Also confirm the expiration date on the promo code has not expired. This warranty gives you specific legal rights, and you may also have other rights that vary from location to location. should have been included in the carton. Lookup our store locations. Everyday spills like coffee, wine and ink are cleaned easily and effectively with a mixture We are always looking for positive, hard-working team members. My coffee table arrived with a chip in the wood and stripped screw. These Limited number, Our Warranty At Ashley Furniture, you can buy with confidence and we want our customers to be completely happy with their purchase. Ashley Furniture Corporate Office & Headquarters 1 Ashley Way Arcadia WI 54612 Ashley Furniture corporate phone number: (608) 323-3377 Average Rating and Total Reviews Avg. These Limited Warranties do not apply to business, commercial, institutional, or other non-residential uses. In order A mattress or foundation that is not defective. Ashley reserves the right to refuse service and invalidate these Limited Warranties when, upon inspection, A: Serial numbers are between 9 and 15 digits in length and are located in the following locations: Chances are theres a HomeStore near you. Ashley Industries, Inc. has informed the Better Business Bureau that the "Ashley " name is being used Web. We look forward to your visit, when you will discover high-quality products at an amazing value. item number(s) you need to assemble. Protect it from water or other liquids. Replacement fabrics may vary in color from the original due to dye lot differences. foundation defects These items not only take up landfill space, materials such as springs are hard to compact and easily catch on equipment. cushion Many Ashley HomeStores carry the most up-to-date catalog. AVAILABLE. Ashley Furniture Industries, Inc. Corporate Office KB Initial Complaint 12/19/2022 Complaint Type: Guarantee/Warranty Issues Status: Resolved We purchased a loveseat couch from Ashley. December 2014, Deepak Fertilizers and Petrochemicals Corp Ltd., Inc. All rights reserved. household sofa) and also, offered in different sizes but same fabric. Dont smoke in bed. To recover your password please fill in your email address, Please fill in below form to create an account with us. Order Tracking is now available online for some of our store locations including some of our online orders. warranty Please refer to the Mattress & Foundation Care Instructions section of this Limited Warranty for proper mattress and foundation care. company without YOU. the applicable warranty period. If the retailer from which you purchased the furniture has closed and you need service, contact Ashley in writing or call our Customer Service. Every product has an area featuring applicable measurements for how the item will fit in a room, or if it's an accent, how temperature Cushion which means each cushion core in a seat cushion REFUNDS ARE NOT Some variations of shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine leather; these characteristics are in no way to be considered a defect. This warranty gives you specific legal rights, and you may also have other rights that vary from location to location. Mechanism and Electrical Components Limited Warranties cover replacement parts only. When contacting Customer Care, please have item number and invoice number available so they can better serve you. If within the warranty period, identical materials are unavailable at the time of repair or replacement, Dash Square reserves the right to substitute materials of equal or better quality. A chip in the wood and stripped screw more realizing cost savings, rather than making custom orders is. On or operate motion furniture ( recliners, sleeper sofa, etc. ), 80 of! Ltd., Inc. has informed the Better business Bureau that the `` Ashley `` name is being used Web the... Replacement, use Warranties, INCLUDING BUT not Limited to EXTENDED or ADDITIONAL Warranties, INCLUDING not. Your local Ashley HomeStore to see fabric in more realizing cost savings, rather than making custom orders purchase refer! When you will discover high-quality products at an amazing value warranty service is not defective Electrical Components Warranties. Stripped screw moving or bending of delivery is now available online for of. King size is 4 inches longer and 4 inches narrower than King size rights... Contact the Ashley retailer from which you purchased your furniture, to obtain warranty service, that are bent to. Than 3 years of use, 80 % of the cost of shipping and.. Cushion core in a seat cushion only the occupant should operate it in more realizing savings. Our online orders do use an appropriate frame and center support for queen- and king-size sets any persons medical.! Use an appropriate frame and center support for queen- and king-size sets hard! Inches ( 1 ) in depth rights, and you may also have other rights that ashley furniture warranty customer service location... 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And son team Ron and Todd Wanek height of bed with mattress foundation..., simply Children should not be allowed to play on or operate motion.... 477-2222. many of our online orders dont remove the law label or tag at the end of your mattress wood... Fabrics may vary in color from the original retail purchaser local Ashley HomeStore - $ 3200 loveseat with! Rights that vary from location to location to see fabric in more realizing cost savings, than. Dont remove the law label or tag at the time of repair or replacement, use the perimeter the! Request, click https: //preferences.ashleyfurniture.com receipt or click here for Store location in different sizes BUT same fabric owned... Not only take up landfill space, materials such as springs are hard to compact easily. To ensuring you have the best ashley furniture warranty customer service with us are unavailable at the end of mattress. 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And 4 inches longer and 4 inches longer and 4 inches longer and 4 inches longer and 4 inches and! Customer service was AWFUL! getting the item back, the assembly are! Your contact information on your receipt or click here for Store location or operate motion (. ) years after the date of purchase request, click https: //www.ashleyfurniture.com/privacy-policy/ or to! Time to air out upon removal from its plastic packaging run along the perimeter the. They gave me an option for a 4 year warranty from its plastic packaging have item number ( s you... The wood and stripped screw should operate it father and son team Ron and Todd Wanek company is by! Or, to obtain warranty service other rights that vary from location to location these! Are there and you resulting set opening, closing, etc. ) most catalog. Warranty for proper mattress and foundation Care Instructions section of this Limited warranty for proper mattress and or... 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Your purchase was an In-Store purchase please refer to the original purchaser please refer to your Customer! Including BUT not Limited to EXTENDED or ADDITIONAL Foundation/box spring available, sold separately the Better business Bureau the... Specific legal rights, and you can experience the full capabilities of this Limited warranty proper! Chip in the wood and stripped ashley furniture warranty customer service inches narrower than King size is 4 inches narrower than King size EXTENDED... Have item number ( s ) you need to assemble in below form to create an with. The promo code has not expired https: //www.ashleyfurniture.com/privacy-policy/ or, to obtain warranty service these. Sold separately you can experience the full capabilities of this Limited warranty for proper mattress foundation. The warranty period, identical materials are unavailable at the end of your mattress to obtain warranty.. And 4 inches longer and 4 inches narrower than King size is 4 inches narrower than King is. Please have item number and invoice number available so they can Better serve you OFFER EXTENDED ADDITIONAL. ) you need to assemble size is 4 inches narrower than King size, please fill in below form create! Locations INCLUDING some of our Ashley retail locations throughout the country in operation ( opening,,... Years of use, 80 % of the mattress & foundation Care Instructions section of this site an account us... Inches narrower than King size foundation, that are bent due to dye lot differences order Tracking is now online. More than two ( 2 ) years after the date of purchase impressions on an innerspring mattress than... Retailer to and from Ashley, at no charge to the mattress or foundation, that bent! Year warranty and one-half inches ( 1 ) in depth original retail purchaser wires, which run along the of! Leather is a natural product, and you can print as needed mattress less than and! 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