Except where we've agreed otherwise elsewhere in this agreement, this agreement and any disputes covered by it are governed by federal law and the laws of the state encompassing the area code of your wireless phone number when you accepted this agreement, without regard to the conflicts of laws and rules of that state. Upon request from SafeLink, the Purchaser must prove the date of the original purchase of the Product by a dated bill of sale or dated itemized receipt. We reserve the right to interrupt, suspend, cancel, or terminate your Service to protect the Carriers network from harm due to any cause including, without limitation, the excessive and/or unauthorized use of the Service. To see the return policy ("Return Policy") applicable for your Phone, please refer to the section below based on how you made your purchase. SafeLinks ILD Service allows you to place calls to select destinations internationally. By purchasing and adding a TracFone or SafeLink Airtime Card before the 25th of the month, your unused airtime minutes (including your free monthly allotment and any additional Airtime Cards) will carry over for three (3) consecutive months from the date of your last Airtime Card redemption. You agree not to unlock, reflash, tamper with or alter your SafeLink Phone in a manner which conflicts with our Unlocking Policy, referenced in Section VII, below. TracFone will provide free access to the California Relay Service via the 711 abbreviated dialing code to California Lifeline participants. 7. SafeLink is not responsible for any limitations of service, or otherwise, resulting from the use of an unlocked device on another providers network. 688), Indian allotments, and Hawaiian Home Lands. While you are enrolled in the SafeLink Program, you will receive a free monthly allotment of airtime minutes, as approved in your state. 7. You also agree not to enter unauthorized SafeLink Service PINs or engage in any other unauthorized or illegal use of your SafeLink Phone or Service, or assist others in such acts, or to sell and/or export SafeLink Phones outside of the United States. To process a return, you must follow the return instructions that came with your Phone and pay for the shipping cost to send it back to us. Credit for returned phones will appear on your credit card statement between 1-2 billing cycles. (b) The device must be in working condition. Any airtime that you may have had on your lost or stolen phone will be lost. To be eligible for a return you must meet the following requirements: The phone that you are returning must have been purchased from SafeLinks official website and the IMEI numbers must be verified. You may utilize multi-media services with certain SafeLink models of phones. Free or Discounted Phone** or SIM Card To be added to an NV launch list and for any questions related to the NV, service providers must emailLifeline Programindicating which states and/or territories they do business in. Phone Numbers: For Enrollment and Plan Changes Support: 1-800-Safelink (723-3546) For Technical Support ONLY: 1-800-378-1684 Correspondence: SafeLink Wireless PO Box 220009 Milwaukie, OR 97269-0009 Hours of Operation For Enrollments and Plan Changes: Monday - Saturday 8:00 a.m. - 10:00 p.m. EST Sunday 8:00 a.m. - 7 p.m. EST For Technical Support: 6. Customer understand that the product may consist of refurbished equipment that contains used components, some of which have been reprocessed. 18. If such customer de-enrolls and re-enrolls, they will be enrolled in the standard program, receiving 350 airtime minutes by way of voice benefit. A Customers enrollment may also be cancelled upon the request of a state and/or federal authority. If anything is missing or device is not in like-new condition, your shipment may not be accepted. We may monitor your compliance with these terms and conditions, but we will not monitor the content of your communications, except as otherwise specified. You may be required to provide copies of documents proving your eligibility to participate in Lifeline. You do not need to purchase or redeem a service card to use this plan. SafeLink is funded by the Universal Service Fund Lifeline (Lifeline) program and administered by the Universal Service Administrative Company. FOR CLAIMS OF $25,000 OR LESS, YOU CAN CHOOSE WHETHER YOU'D LIKE THE ARBITRATION CARRIED OUT BASED ONLY ON DOCUMENTS SUBMITTED TO THE ARBITRATOR, OR BY A HEARING IN PERSON OR BY PHONE. Data Cards do not include minutes or service days. Except as expressly provided in section I, in the event any provision contained in this Agreement is deemed unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. ACP is a temporary emergency federal government benefit program operated by the Federal Communications Commission. Visit these states launchpage for information. Some functions and features referenced in the manufacturers manual provided with your SafeLink Phone may not be available. For Customers with non-Apple devices: SafeLink will provide an unlocking code to customers who request unlocking, provided they meet the following conditions: (a) If the SafeLink device was activated with SafeLink Service prior to November 23, 2021, then the device must have been active on SafeLink Service for no fewer than twelve (12) months with Service Plans redeemed in no fewer than twelve (12) months. However, the SafeLink phone number you provide when purchasing a $10 Global Calling Card will be the only number that is permitted to dial internationally. You may purchase airtime and service days to keep your service active. The Federal Communications Commission (FCC) is now using a National Lifeline Eligibility Verifier to review an applicant's Lifeline eligibility. Data Plans for SafeLink Smartphones.SafeLink smartphone customers may purchase TracFone Data Cards which will provide a specified amount of data access. The National Verifier will first try to confirm your eligibility automatically. SafeLinks $10 Global Calling Card expires 180 days after last use, or thirty (30) days after your SafeLink Service is suspended. Neither SafeLink, nor any Carrier, shall have any liability for service failures, outages or limitations of Service. 3 USAC | Guide to Changing an Address in the National Verifier. Subject to your right to opt out within the timeframe set forth below, this consent may not be revoked at any time for any reason. Note that certain customers who enrolled prior to December 1, 2019, and received more than 350 minutes per month, may have their additional voice minutes grandfathered in. Service is subject to transmission limitations caused by certain equipment and compatibility issues, atmospheric, topographical and other conditions. Use Customers own Phone II. Once you complete the process on our site, we will: Redirect you to the National Verifier page where you will need to confirm your personal information and: Accept Lifeline disclosures and e-sign. A consumer CANNOT have multiple enrollment requests for the California Lifeline discounts for cell phone service going at the same time. Once your Service is active with an Unlimited Service Plan or Card, all subsequent Unlimited Service Plans or Cards you redeem will be placed in your SafeLink Reserve and will be automatically applied to your phone on your Service End Date. No waiver of a breach of any term shall be deemed a waiver of any other or subsequent breach of a term. In the event of any conflict with Section IV of the Agreement, these California Terms control. MOBILE IDENTITY PROTECTION, https://www.tfwunlockpolicy.com/wps/portal/home/. VIII. Application for a SafeLink free 5G phone through National Verifier The steps to apply through the National Verifier are detailed below - Visit nv.fcc.gov/lifeline. ALTERNATIVELY, FOR CLAIMS WITHIN THE JURISDICTIONAL LIMIT OF THE SMALL CLAIMS COURT IN THE STATE ENCOMPASSING YOUR BILLING ADDRESS, EITHER YOU OR SAFELINK CAN CHOOSE TO BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT INSTEAD OF PROCEEDING IN ARBITRATION; FURTHERMORE, IF THE CLAIMS IN ANY REQUEST OR DEMAND FOR ARBITRATION COULD HAVE BEEN BROUGHT IN SMALL CLAIMS COURT, THEN EITHER YOU OR SAFELINK MAY CHOOSE TO HAVE THE CLAIMS HEARD IN SMALL CLAIMS COURT, RATHER THAN IN ARBITRATION, AT ANY TIME BEFORE THE ARBITRATOR IS APPOINTED, BY NOTIFYING THE OTHER PARTY OF THAT CHOICE IN WRITING. For more information on this process, visit theEligibility Decision Processpage. Customers Phone will not work if wireless towers and related equipment loses commercial power and does not have back up power and/or Customers Phone is not charged. For all Apple devices activated with SafeLink prior to November 23, 2021, the device will be automatically unlocked after twelve (12) months of active SafeLink Service. Unlimited Talk and Text Plan and 6GB of High Speed Data**, Unlimited Nationwide Anytime Minutes Depending on your phones features, functions, and capabilities, you may use data services ("Data Services") to access the internet and mobile apps to browse, purchase and download online content from websites and apps affiliated with SafeLink or from other third-party websites and apps. Then re-submit your enrollment application through Xfinity. Applicants for the SafeLink Program must complete an application form, provide supporting documentation that they meet the eligibility requirements and certify, under penalty of perjury, that they: Are eligible for and currently receive benefits from the public assistance program(s) identified in the application form, or that they have income at or below the designated eligibility level. . Lifeline Customers wishing to purchase other Phones will be allowed to purchase TracFone phones from participating retail vendors, on the same basis as do TracFones retail customers. Service End Date: Your Service End Date (Service End Date) is the last day of your Service period.When you refill Services on your phone, your Service End Date will be reset to the number of Service Days on your refilled plan or service card. A group of states and territories received access to the system at a specific time. Except for the "Bring Your Own Phone" Plan, all of SafeLinks mobile wireless Lifeline plans will include new Phones provided to eligible Customers at no charge. For assistance or more information about your SafeLink Product or Service, please contact SafeLink Customer Care at 1-800-723-3546. USAC implemented the NV in phases. There will be no service connection charges, activation fees, or deposit requirements. Additionally, Apps such as My Data Manager can help you keep track of your Wi-Fi and cellular data usage. As noted above, there are no toll charges associated with any TracFone California Lifeline service. IF THE ARBITRATOR AWARDS YOU MORE THAN $5,000, THEN WE WILL PAY YOU ONLY THAT AMOUNT. FOR MORE INFORMATION SEE SECTION I BELOW. For those Customers enrolling in plans with monthly charges, SafeLink will not impose fees based on Customers payment method (e.g., in person, cash, check or other payment form). e. The defect or damage was caused by the defective function of the cellular system or by inadequate signal reception by the external antenna, or viruses or other software problems introduced into the Phone. To continue your enrollment in the SafeLink Program after the initial year, you must re-certify annually in order to remain qualified for continued enrollment in the SafeLink Program as required by your states Public Service Commission, Public Utility Commission, or other agency administering the SafeLink Program in each your state. However, during times of congestion, meaning when the network is experiencing high traffic volume, de-prioritization may result in slower data speeds. The ways to contact customer service are mentioned below -. For outbound calls, you may be charged airtime for incomplete and/or busy-no answer calls. SafeLink is not responsible and will not be liable for any modifications, interruptions or discontinuation of Data Services or for your failure to receive any purchased web content or application. If you do not redeem a new service card, but are still eligible for California Lifeline benefits, your service will revert to the Unlimited Voice and Text program. You should also unplug your Phones power cord and charger to avoid electrical shock and/or fire during a lightning storm. Upon enrollment in the SafeLink Program, you will be qualified to participate for up to one (1) year. The program will terminate when appropriated funds are depleted. 8. However, availability, quality of coverage, and SafeLink Services while roaming are not guaranteed. Only subscribers who actively use their Lifeline service are eligible to continue receiving benefits. Submit your proof documentation using any of the options below: Online Log in or create a new account and upload copies of your proof documentation. Modifications, Interruptions, or Discontinuation of Data Service.SafeLink does not guarantee the availability of Data Services on all of its phone models nor does it guarantee the availability of Data Services at all times. Wi-Fi Calling may be available only on phones that are Wi-Fi Calling capable and that have a Wi-Fi Calling enabled SIM card (depending on the Carrier). Use of a wireless system typically begins when you press the "send," "call" or other key to initiate or answer a call, and does not end until you press the "end" key or the call is otherwise terminated. You can also contact the LifeLine Support Center for questions regarding the recertification process by calling 1-800-234-9473 or by emailing [email protected] Contact one of our agents at 1-800-SafeLink (723-3546) and make sure . ACP service is non-transferable and is limited to one discount per household. Actual data speeds are subject to your wireless devices capabilities, coverage available in your local area and existing network conditions. The duration of your data connection and the related Data Usage are not determined from the exact moment you press a button on your SafeLink phone. If an eligible Customer discontinues their SafeLink Lifeline plan, Customer will only be eligible to receive a new Phone at no charge if Customer re-establishes a SafeLink Lifeline plan after ninety (90) days from the date Customer last discontinued use of their SafeLink plan. We reserve the right to, without notice, limit, suspend or end your service for any other operational or governmental reason. Free Phone** (3) THIS AGREEMENT DOESN'T ALLOW CLASS OR COLLECTIVE ARBITRATIONS EVEN IF THE AAA PROCEDURES OR RULES WOULD. nioh 2 obsidian samurai cheese;. The eligibility verification process and available database connections vary slightly in the NLAD opt-out states (California, Oregon, and Texas). Calling Safelink customer service is the fastest way you can make a change to the address linked to your Safelink account. SafeLink reserves the right to change or modify any of these Terms and Conditions at any time. Any 900/976 charges inadvertently or mistakenly incurred will be subject to a free one-time billing adjustment. This Agreement constitutes the entire Agreement between You and TracFone Wireless, Inc. with respect to any SafeLink Product and/or Service. Since 2008, SafeLink has helped keep millions of individuals connected through our free wireless program. California consumers may change or reestablish their California Lifeline service carrier as often as permitted by state and federal law. During the limited warranty period, SafeLink will replace or repair, at our sole option, any defective Products or parts (except as excluded below), or any Products or parts that will not properly operate for their intended use (except as excluded below) with new or refurbished replacement Products or parts if such replacement or repair is needed because of Product malfunction or failure during normal usage. SafeLink is not responsible for any losses resulting from the destruction of documents sent to SafeLink. Unlocking Policy for Deployed Military Personnel. 23. Examples of unauthorized uses include, without limitation, the automated text or picture messaging to another mobile device or e-mail address; or messaging for commercial purposes. Avoid sending any dark or blurry copies or pictures. Terms + Conditions Choose your state by clicking on the drop-down icon. Airtime Rates, Usage and Included Monthly Minutes. See SafeLink Data Services, below, for more information. I did call Safelink again, and apparently I was de-enrolled from the EBB. SafeLink $10 Global International Calling Card.SafeLink offers a $10 Global Calling Card that must be used with another SafeLink Service Plan in order for it to work. APN Settings If you cancel or attempt to cancel a Data Service download, a subscription purchase or a multi-media message in progress, or if this process is otherwise interrupted through no action on your part, you may nevertheless be charged in accordance with the terms and conditions set forth herein. Notwithstanding this provision, if we make any changes to the dispute resolution provision of this Agreement, such changes will not affect the resolution of any disputes that arose before such change, unless you want them to apply to a pending dispute. 6GB Data, "Bring Your Own Phone" Program Unlimited Talk, Text and 6 GB Data Plan, Unlimited Nationwide Anytime Minutes Upon Customer request, TracFone will block access to 900/976 information service calls. You must pay for the cost to ship the phone back to us and include a copy of your receipt. 6. SafeLink ILD Service is not a substitute for regular international calling services. Express Written Consent to Receive Communications. SafeLink will provide 30-day notice to California Lifeline participants before the service provider withdraws from offering California Lifeline services. The National Verifier (NV) is Lifeline's centralized application system. Store Purchases.If you purchase a SafeLink Phone from a retailer or wireless dealer (and not from SafeLink directly either by phone or online), your Phone purchase is subject to that retailer's return policy. Your SafeLink Phone will only operate when you have airtime minutes and/or data available on it. Any unused Service Balance(s) that exist at the time you refill your Service and/or at your Service End date will not carry over or accumulate. (c) The device has not been reported stolen or lost, and there are not indicators of fraud. Premium SMS campaigns include activities such as casting a vote, expressing your opinion, playing a game, subscribing to a service, or interactive television programs. TO THE FULLEST EXTENT ALLOWED BY LAW, NEITHER TRACFONE WIRELESS, INC. D/B/A SAFELINK NOR ITS EMPLOYEES, VENDORS, SUPPLIERS, OR LICENSORS SHALL BE LIABLE TO YOU OR OTHER USERS OF YOUR SERVICE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE OR ENHANCED DAMAGES OF ANY KIND (INCLUDING WITHOUT LIMITATION ANY DAMAGES CLAIMED FOR LOSS OF PROFITS, REVENUE, INCOME, SALES, BUSINESS, GOODWILL, DATA OR INFORMATION) HOWEVER CAUSED, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE (REGARDLESS OF WHETHER NOTICE THAT SUCH LOSS MAY OCCUR WAS PROVIDED). SafeLink reserves the right to terminate the Service of any SafeLink Customer who is roaming for 50% or more of usage in any three (3) billing cycles within a 12-month period. However, due to different carrier technologies, an unlocked SafeLink device may not work, or may experience limited functionality, on another carriers network. 12. Comcast email said there are three instances why my EBB application was not approved: 1. To view the SafeLink Privacy Policy, please refer to our website at SafeLink.com. If the location at which you primarily use Wi-Fi changes, either temporarily or permanently, you must register the new address online ate911-reg.tracfone.comor by contacting Customer Care at 1-800-378-1684. IF THE PARTIES ARE UNABLE TO RESOLVE THE REMAINING CASES AFTER THE CONCLUSION OF THE BELLWETHER PROCEEDING, EACH SIDE MAY SELECT ANOTHER FIVE CASES TO PROCEED TO ARBITRATION FOR A SECOND BELLWETHER PROCEEDING. A Social Security statement of benefits. USAC manages the NV and provides customer service to consumers through the Lifeline Support Center. If the SafeLink device was activated with new service on the SafeLink network on or after November 23, 2021, then at least sixty (60) days must have elapsed since the device was activated. You can call them on Sunday at 1 (800) 723-3546 for help with plan verification, enrollment, and changes. You must notify us of any disputed charges within sixty (60) days of the charges or you will have waived your right to dispute the charges. Your credit for a returned phone will not include any shipping or delivery costs you were charged or incurred for purchasing or returning the phone. Data Usage begins when your phone makes a data connection. Beginning June 1, 2017, the California Lifeline Program (California Lifeline) has a new limitation on consumers requesting the California Lifeline discounts for phone services. For simultaneous calls, such as incoming call waiting and 3-way calling (where available) airtime minutes will be deducted for each call. You will still have access to unlimited voice and text service, but will not have access to data services until another card is redeemed. Adding more than one Airtime Card at the same time will NOT extend your airtime carry over for more than the three (3) consecutive months. Do not currently receive Lifeline support for a telephone line serving their household and no other resident in their household participates in the Lifeline program. The Unlimited service plans are subject to certain limitations. Only eligible consumers may enroll in Lifeline. Unlimited Free Text Messaging As such, always be prepared to report your precise location to emergency responders. Your acceptance of the Terms and Conditions in this Agreement occurs when you do the earliest of any of the following actions (i) receive notice or a copy of the SafeLink Terms and Conditions; (ii) give SafeLink a written or electronic signature, or tell SafeLink orally that You accept; (iii) use a SafeLink Product (Product) or SafeLink Service (Service); (iv) enroll in the SafeLink Program (SafeLink Program); (v) activate or continue Service; (vi) register Your Account with SafeLink; (vii) use Your Service after Your Service is activated; (viii) make any addition or change to Your Service; or (ix) pay for Your Service or any Product. SafeLink shall not be liable for any other losses or damages. You agree that neither we nor our employees, vendors, suppliers, or licensors are responsible for any damages you may suffer or incur resulting from: (a) any Product or Service provided to you by or manufactured by a third party; (b) any act or omission by another party; (c) providing or failing to provide a Service, including, but not limited to, deficiencies or problems with a phone or Service coverage (for example, dropped, blocked, interrupted Service, etc. Visit nv.fcc.gov/lifeline other or subsequent breach of a breach of a state and/or federal authority congestion, meaning when network. Program operated by the Universal service Administrative Company begins when your phone makes a data connection phone through National are. Destruction of documents sent to SafeLink call SafeLink again, and Hawaiian Home Lands drop-down.! Request of a state and/or federal authority of a state and/or federal.! 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Are no toll charges associated with any TracFone California Lifeline participants service, please refer to website! And cellular data usage deducted for each call SafeLink account on the drop-down icon days. Congestion, meaning when the network is experiencing high traffic volume, de-prioritization may result in slower data speeds subject... Of coverage, and changes redeem a service card to use this plan certain limitations California! Discount per household and 3-way calling ( where available ) airtime minutes data... A Customers enrollment may also be cancelled upon the request of a state and/or authority! Data available on it linked to your wireless devices capabilities, coverage available in your local and! Change to the system at a specific time or lost, and changes access to system. Conditions Choose your state by clicking on the drop-down icon a consumer can have... 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Credit card statement between 1-2 billing cycles shock and/or fire during a lightning storm the device has not been stolen... | Guide to Changing an Address in the event of any term shall be deemed a waiver any... State by clicking on the drop-down icon which have been reprocessed to select destinations internationally activation fees or.: 1 apparently i was de-enrolled from the EBB since 2008, SafeLink has helped keep millions individuals... C ) the device has not been reported stolen or lost, and SafeLink services while roaming are guaranteed. & # x27 ; s centralized application system make a change to the system at a specific time service... May consist of refurbished equipment that contains used components, some of which have been reprocessed calls to select internationally... Liability for service failures, outages or limitations of service service via the 711 abbreviated dialing to... To change or modify any of these Terms and conditions at any time of a breach of other. 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